Security Incident Responder
San Jose, ., Costa Rica
hace 1 día

Job Description

Are you excited about detecting and mitigating the latest cyber attacks?

Would you enjoy supporting the world's leading brands in a fast-paced environment?

Join our world class Security Operations Command Center

Our industry-leading Security Operations Command Center (SOCC) protects our customers 24 / 7 against the growing threat of cyber-attacks and cyber terrorism.

Partnering with other technical services teams we detect and mitigate attacks and help customers manage their online presence.

We are the world leader in Distributed Denial of Service mitigation.

Respond to cyber attacks in real time

You will provide first response to critical network and attack-related events for our customers. As the frontline defense, you will take ownership of the central alerting system, detecting and assessing the impact of attacks.

In this fast-paced environment your exceptional support to customers throughout will impact the future of the customers business.

As a Security Operations Command Center Technician you will be responsible for :

  • Being the first line availability for customer to respond to issues for their managed security services
  • Responding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teams
  • Monitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing system
  • Following workflow procedures of an operations center in a large global environment
  • Do what you love

    To be successful in this role you will :

  • Have significant experience in a Customer Support role or similar
  • Demonstrate an ability to analyse, prioritise and escalate customer security attacks and engage with appropriate internal stakeholders
  • Have experience working in a team environment
  • Work in a way that works for you

    We recognize that the way in which people want to work and deliver at their best can vary for each person.

    This role requires some aspects of the job to be performed in an Akamai office every week. We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

    Working with us

    At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

    Working for you

    At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.

    We provide benefits surrounding all aspects of your life :

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
  • Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

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