Customer Service & Sales Support Agent
HP Development Company
Heredia, Costa Rica
hace 18 horas

Responsibilities :

  • Verify customer information on orders being reviewed by the store to enable the order to proceed successfully or to be worked further by our Fraud Prevention Team
  • Handle customer complaints about delays due to our review processes
  • Collaborate with other departments and support groups (e.g., internal sales, operational support and credit team) to resolve routine to complex issue
  • Follow HP.com Store order review workflows and guidelines
  • Review agent order comments to determine customer history
  • Remove Pre-Authorizations from order declines
  • Log and action customer reports of fraudulent activity
  • Work all tasks assigned with excellence and on time
  • Report any customer pain points observed, store pricing issues and other areas of opportunity for improvement
  • Collaborate with team on quality improvement initiatives
  • Education and Experience Required : Two year university degree or equivalent experience.Minimum of 2 years experience in a transnational company.
  • Typically 1+ years experience in a customer service role.

    Knowledge and Skills Required

  • Excellent English fluency and communication skills required
  • Strong customer service skills
  • Advanced problem-solving and analytical skills
  • Strong teamwork skills
  • Computer proficiency, experience with business applications
  • Self-starter and quality driven
  • Interest in accomplishing goals and exceeding expectations
  • Excellent attendance and timeliness
  • Focused on career and talent development
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