Jr Business Intelligence Analyst
Snap Finance
Alajuela, US
hace 6 días

Jr Business Intelligence Analyst

Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success.

Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

As a Junior Business Intelligence Analyst, you will be responsible for data analysis, reporting, data engineering, ETL(extract transform load) canalize Information, processes, metrics optimization, and strategic planning, In this role, you will be supporting the contact center for Snap Finance.

This role will help develop reporting, measurement standards, assist the BI Analyst.

The Job...

  • Develop and maintain contact center reporting
  • Enhance and simplify scorecard processes
  • Prepare leadership presentations
  • Manage reporting and dashboards
  • Assist with SQL database maintenance
  • Provide analysis and recommendations to leadership
  • You...

  • Bachelor’s degree or equivalent work experience
  • 1-year reporting or analytics
  • Background on Tableau and visualization knowledge is a must
  • Excellent proficiency with Microsoft Office suite intermediate
  • Strong report development and SQL query background
  • Report automation is a plus
  • WFM software reporting experience is a plus NICE, INCONTAC
  • Python knowledge is a plus.
  • 90 days in current position (CSR2)
  • Why You’ll Love It Here

  • Generous paid time off
  • Competitive medical, dental & vision coverage
  • Company-paid life insurance
  • Fantastic work environment
  • Free snacks, and fun events
  • A value-based culture where growth opportunities are endless
  • More

    Snap values diversity, and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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