Billing Adjustments Supervisor
Stryker
Heredia, Heredia, CR
hace 1 día

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting

Essential duties & responsibilities :

  • Responsible for managing the performance of Billing Adjustments.
  • Engage and supervise the Billing Adjustments team under their scope
  • Lead Tier 1 of Daily Huddle and escalate any major issues to Tier 2.
  • Assist in developing training materials for a newly created team
  • Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities
  • Partner with customer facing teams, building strong relationships with both internal and external customers
  • Coordinate with other Invoice to Cash Supervisors to ensure strong working relationships and well-defined handoffs between teams
  • Act as a key point of contact within the billing process, including communication with external customers on ensuring account balance accuracy
  • Contribute to accurate customer master data elements
  • Engage with internal / external customers and team to perform root cause analysis on areas causing issues in the Billing Adjustments process
  • Provide regular updates to SSC management of KPI’s, analysis and trends
  • Work with Internal and external audit teams to review and enforce policies
  • Performs other related work as assigned by management
  • Education & special trainings :

  • University degree in Business Administration, Finance, Accounting, or other related areas is preferred.
  • Fluent spoken and written English; other language is a plus
  • Intermediate to advanced skills on the MS Office Suite
  • Oracle and SAP systems knowledge is a big plus
  • Qualifications & experience :

  • 6-8 years of relevant working experience in a finance function in international company (preferably American or Multinational Company) with complex reporting practices and with exposure to various reporting systems.
  • Have working knowledge of collections related laws.

  • 2-3 years of experience leading teams
  • Physical & mental requirements :

  • Ability to work well with cross-functional teams and multi-task
  • Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
  • Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
  • Computer or technical knowledge
  • Effective problem-solving skills
  • Know someone at Stryker?

    Be sure to have them submit you as a referral prior to applying for this position.

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