Senior Order Processing Specialist
San Jose, CR
hace 1 día

Senior Fulfillment Operations Specialist (Order Processing)

San Jose, Costa Rica

The Senior Fulfillment Operations Specialist is responsible for the accurate review and processing of Smartsheet customer orders and across our global organization.

This position ensures the accuracy, quality, and completeness of customer orders and invoices.

In , Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work.

Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

The Senior Fulfillment Operations Specialist will report to the Supervisor of Billing and Invoicing Operations located in San Jose, Costa Rica, and will also have a dotted line reporting responsibility to the Manager of Worldwide Fulfillment Operations.

You Will :

  • Process customer sales orders to include new product orders, upgrade orders, renewal orders, and statement of work (SOW) services orders.
  • Perform time sensitive and accurate activation of Feature Trial Requests & Promotional accounts
  • Achieve 98%+ accuracy for all processed transactions.
  • Work with Deal Operations and Deal Desk teams to provide support for high-value, complex orders.
  • Improve Fulfillment Operations, own processes using gathered experience.
  • Be an important source of knowledge for team members as questions arise daily.
  • Be able to work with other teams across the business to surface issues and quickly resolve escalations.
  • Provide support in month end closing tasks, and will work weekend shifts during month end, and quarter end periods.
  • Participate in special projects as assigned.
  • You Have :

  • University degree in accounting, finance, related degree, or equivalent experience.
  • 3+ years of combined experience in Fulfillment Operations , and Sales Support / Sales Operations.
  • Experience with Order Management
  • Experience with Service Ticket / Case systems.
  • Experience with large enterprise resource planning (ERP) systems (i.e. NetSuite, SAP, Oracle. etc.); experience with a customer relationship management (CRM) tool (i.
  • e. Salesforce, MSFT Dynamics).

  • Advanced Google or Microsoft Office skills
  • Excellent English verbal and written communication skills
  • Perks & Benefits :

  • Fully paid Health & Life insurance for full-time employees and family members
  • Monthly stipend to support your work and productivity
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity / Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account
  • Teleworking options from any registered location in Costa Rica (role specific)
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