Assist in developing and designing general or specific training materials using non-standard tools such as Articulate, Captivate, Camtasia, Premier, HP ART, Biteable, Videoscribe.
Assist in assessing existing training material and processes documented at the SSC to determine if they are up to date and written in an effective manner.
Ensure all requisite documentation is collected while monitoring training effectiveness and employee progress in accordance with program objectives.
Function : Compliance / Operations
Responsible for the management of current contractual relationships and the operational delivery of services to customers of an account or group of accounts.
It acts as the first point of contact of the clients regarding the daily service delivery in general. Assumes the main responsibility for customer satisfaction with the service provided.
It is responsible for the programs to establish and maintain the quality standards of the existing products and services.
Group : Quality Assurance and Operations Training
Develop policies, procedures and methods to measure, evaluate and improve the quality of products and services. Conducts audits and timely inspections to ensure the quality levels of the products.
Carries out training activities in operations and products with the purpose of guaranteeing quality in the delivery of products and services.
Apply a theoretical knowledge base to work and achieve goals through your own work.
It is characterized by having specific functional knowledge typically obtained through formal education.
You can guide others as a project manager using their technical knowledge.
Organizational Competences :
It uses existing procedures to make routine decisions that require limited criteria, recognizing when a problem is outside its scope of responsibility.
Stays in sync with commitments and demonstrates perseverance when faced with obstacles.
It provides basic information, data and tools that support the establishment of priorities on problems in view of the needs of the client.
Actively responds to requests for individual comments and spends time reflecting on the strengths and development opportunities of colleagues.
Primary Location : CRI-Heredia
Function - Fulfillment / Operations
Schedule : Full time