Collections Associate
Moody’s Corporation
San Jose, Costa Rica
hace 2 días

Job Description

  • Contact customers via email / phone for outstanding invoices within the assigned portfolio.
  • Maintain accurate records in internal collections system of all communication with clients.
  • Record accurate details of disputes that arise from collection calls for referral to the relevant internal departments and follow up as needed.
  • Investigate all credit items from the assigned portfolio and submit to the relevant department.
  • Support internal adjustment process.
  • Maintain customer records in internal systems.
  • Attend regular meetings with line manager to discuss your portfolio.
  • Escalate difficult collections to line manager.
  • Qualifications

  • Strong written and verbal communication skills.
  • Knowledge of Microsoft Office, intermediate level in excel.
  • Customer Services driven.
  • Good interpersonal skills.
  • Ability to work with high volumes productively and accurately.
  • Ability to work independently and in a team environment.
  • Highly organized and efficient.
  • Excellent attention to detail.
  • Fluency in English is essential, Portuguese is preferred but not required.
  • Collections experience of 1+ years working with both US and Latin-American portfolios within a financial / corporate environment preferable.
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