Contact customers via email / phone for outstanding invoices within the assigned portfolio.
Maintain accurate records in internal collections system of all communication with clients.
Record accurate details of disputes that arise from collection calls for referral to the relevant internal departments and follow up as needed.
Investigate all credit items from the assigned portfolio and submit to the relevant department.
Support internal adjustment process.
Maintain customer records in internal systems.
Attend regular meetings with line manager to discuss your portfolio.
Escalate difficult collections to line manager.
Strong written and verbal communication skills.
Knowledge of Microsoft Office, intermediate level in excel.
Customer Services driven.
Good interpersonal skills.
Ability to work with high volumes productively and accurately.
Ability to work independently and in a team environment.
Highly organized and efficient.
Excellent attention to detail.
Fluency in English is essential, Portuguese is preferred but not required.
Collections experience of 1+ years working with both US and Latin-American portfolios within a financial / corporate environment preferable.
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