Associate WFM Reporting
Concentrix
Pavas, CR
hace 5 días
  • Prior experience of B2B and client level communication.
  • Scheduling Must have practical experience.
  • Reporting and management Must have practical experience
  • MS Office : Advanced Excel, PBI experiences using other MS applications.
  • Practical Experience of WFM Applications : NICE IEX Total view- preferred. REPORTING application : SQL and VBA preferred.
  • Knowledge of reporting tools and processes (Sales force, Zendesk, tablau etc).
  • Prior experience in a management / supervisory capacity.
  • Reporting Solutions experience; demonstrate a clear understanding and first-hand experience of workforce management principles and processes in the following primary functional areas :
  • Demonstrates knowledge and experience of WFM Applications (in particular IEX) / Call centre tools / ACD Switch.
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