San Jose, San José, Costa Rica
We’re working together to build strong communities inside and outside the workplace.
No two days are the same in Customer Service and Support at Microsoft. We engage in solving challenging and complex problems, we collaborate and share learnings with each other and innovate on solutions to enable our customers make the most of Microsoft products.
Our team is geographically distributed; we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding and we are looking for talented people with a growth mindset, a passion for solving complex issues and obsession to customer happiness.
Microsoft sees the whole person and looks to support your well-being on every level.
Besides technical talent, we also look for engineers with a run for the fire behavior people who thrive under difficult and challenging circumstances, who loves to get involved in difficult situations and at the same time learn.
If you love technology and believe that your abilities can be developed through effort and persistence, and it makes your day when a customer or peer thank you for your help, this may be THE career opportunity for you.
Diversity and inclusion
Our culture is built around attributes that drive our every decision, and our every action.
We value individuality. The experiences that have shaped your world view can help us shape ours.
we exist for and because of the customer. We need people who share that passion and drive to make our customer’s experiences easy, insightful and trusted.
we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.
we enable people who bring a contemporary view to shape our internal teams, and encourage new hires to feel included. we need to collaborate and learn to value the work of others, be willing to take their learnings and add them to our own to make a better outcome for our customers.
drive impact by looking for ways to continually improve your day to day responsibilities and the connections between your work and others
You will be accountable for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage your cases over the phone and Web.
When needed, you will transfer your cases to your colleagues or involve subject matter experts, or escalate to Engineering (Product Groups) or Management.
Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.
You will be given the opportunity to become a subject matter expert in one of more areas and receive guidance and mentorship from your colleagues.
Every day you will have to make judgment calls regarding your case load, how to prioritize it, how to maximize your effectiveness, how to set time aside to learn about our new products and technologies and evolve as a professional.
You will also participate in various training sessions, and internal technical events as they become available. Be available to take ownership of new cases and escalations via telephone and Web and provide support to Enterprise customers and partners.
Knowledge in capacity planning and sizing SQL Server environments - Knowledge in high availability configurations with failover clustering.
You embrace challenges and persist in face of setbacks. You consider failure an opportunity to learn, so whatever happens you win.
You love customers and are obsessed with them - a genuine desire to help under challenging circumstances. In addition, you possess strong communication skills, ability to work on a team environment, problem-
ability engage and collaborate effectively with others to resolve complex problems. Finally, you should be able to handle high pressure situations well maintain calm and composure on stressful situations is a must.
Your ramp-up in this position will be much faster if you have technical experience and knowledge working in databases including SQL Server, Oracle, MySQL, PostgreSQL, etc.
If you have growth mindset, you are a strong believer that knowledge can be developed with effort and persistence. This is what we value most.
You will just need to be able to demonstrate that to us. Location : San Jose, Costa Rica Primary shifts Your shift can vary according to business needs.
Examples - Monday to Friday, from 10 AM to 07 PM, or 09 AM to 06 PM depending upon business needs.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.