Virtualization Engineer II
Greenlee Textron Inc
San Jose de Costa Rica, San Jose, Costa Rica
hace 1 día


RVO2 is a global program that leverages virtualization technology to manage project engineering systems at multiple centers.

The RVO2 Support Engineer II is responsible for Tier 1 and Tier 2 activities related to the support of the Worldwide Centralized Engineering Infrastructure in the local RVO2 center and remote support of other RVO2 centers.

Tier 1 is the first-line support that handles basic issues and activities, while Tier 2 is the second-line support that handles medium complexity issues and activities such as systems deployment, resolution of support requests and assisting more senior personnel.

Activities should be performed following existing documented processes and standards under our ISO 27001 : 2013 certification.


  • Actively participates in a variety of activities of the daily operation, by providing Tier 1 and Tier 2 support with limited assistance
  • Participates in the creation of troubleshooting tasks with low to moderate complexity
  • Participates in the implementation of solutions with varied complexity according to documented standards
  • Participates and observes interactions and troubleshooting with internal and external customers
  • Examples of activities :
  • o Deployment and decommissioning of systems in a virtual environment

    o Resolution of support requests in a virtual environment, including support for Emerson applications and products such as : DeltaV, Syncade, Mimic and Project Data Link

    o Configuration of product templates

    o Execution of backups and restores

    o Infrastructure monitoring and reports


  • Bachelor’s degree in Information Technology, Engineering, or equivalent experience level in related field.
  • 2+ years’ experience in :
  • o VMware vSphere and VCenter

    o MS Windows server OS

    o Deployment of virtual machines in a large virtual environment

    o Networking (certifications desirable)

    o Experience with Dell enterprise hardware

  • Excellent verbal and written communication skills in English
  • Preferred Qualifications

  • Knowledge of :
  • o vRealize Operations Manager

    o Datacenter Operations

    o ISO 27001 Information Security Management System

  • Experience using MS Office, SharePoint and Teams
  • Familiar with Emerson Automation Solutions products, processes and standards
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