General Description Provide information via e-mail or phone interactions regarding inventory levels, stock transfers, inventory adjustments, mobile tool troubleshooting and support, product complaints, service exchanges, return authorizations, trunk stock orders, credit / debit requests, backorder and allocation management, and any other activity deemed necessary in the support of Field Sales.
Effectively manage loaner availability and refer company representatives accordingly. Process billing, allocation, pricing, and replenishment blocks per the departmental requirements.
Work consistently and dynamically in a team nurtured, fast-paced, multi-tasking environment.Responsibilities : - Processing of billings, orders, return authorizations, service exchanges, and complaints in SAP.
Requirements : - High School diploma or equivalent and 2 years of a college education.- 1-4+ years of experience in customer service supporting internal / external customers.