The Account Manager is responsible for significant scale projects or campaigns with multiple elements that align to client and team objectives.
Supporting more senior team members, the Manager begins to interface with client teams as a day-to-day contact, field questions, bring clarity to campaign delivery needs and add value at all stages of the campaigns.
This person typically has more than 3 years of professional experience.
Manages client deliverables timing, costs, creative, reviews, meetings and communications.
Serves as day-to-day client contact, sometimes across multiple clients / accounts in a fast paced atmosphere; work load prioritization skills are a must for success
Balances daily client requests to ensure on-time delivery of projects that align with client goals and vision
Maintains a clear understanding of the overarching strategy on all assigned projects
Assists senior account leadership staff in client communication and management by developing and distributing conference notes / reports, scheduling client meetings and communicating status of initiatives to relevant internal and client stakeholders
Oversees and runs team status meetings to align internal stakeholders on priorities and goals of the meeting / projects
Participates in technical cross-functional meetings (e.g. data platforms, analytics) and ensure the team aligns to client expectations
Assists senior account leadership staff in development of strategy presentations, communication plans, element / creative briefs and other client-mapping deliverables
Passionate about understanding client’s business and the associated news regarding the company; updates internal teams on any pertinent news
Compiles project details and insights and award entries to showcase Moxie’s work
Assists in identifying business challenges and competitive insights
Helps coordinate client input / feedback and shares feedback with internal teams
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA / BS degree
We are looking for highly talented and enthusiastic professionals that are passionate about Design, Digital Marketing, Code Quality, Continuous Delivery and Continuous Improvement.
You will have the opportunity to work together with our clients, in a distributed agile environment, where leadership is required but also built along a senior team.