Technical Service Engineer Expert Office 365
Manpower Costa Rica
San José, Costa Rica
hace 2 días
source : Computrabajo

Job PurposeResponsible for user account administration in a multiplatform environment and ensure that administration procedures are aligned with overall Information Security policies and standards.

Assist in the development of access controls to safeguard customer systems against accidental or unauthorized modification, destruction or disclosure.

Education ExperienceBachelors Degree in Computer Science or related technical degree 5 years of security user administration experience, or related technical system administration experience.

Office 365 Platform and Core Service Management ExperienceADFS ManagementO365 Proplus SupportMicrosoft MCTS, MCITP, MCPD, MCMMicrosoft MCSA, MCSD, MCSE38 years experience working with a work ticketing system.

Desired Core SkillStrong analytical and problemsolving skills.Ability to present and discuss technical information to users with varying technical expertise.

Proven ability to work under stress in emergencies. Flexibility to handle pressure from many directions simultaneously.Must be detailoriented with a high level of accuracy.

Excellent written and verbal communication skills.Demonstrated ability to develop and maintain collaborative working relationships across multiple teams.

Strong customer focus and the ability to manage customer expectations.Must have strong teamoriented interpersonal skills and the ability to effectively interface with a wide variety of people.

Demonstrated commitment to continuous process improvement.Preffered Scriptingprogramming capabilities Key AccountabilitiesMaintain user access to securable customer system resources Windows Active Directory, Outlook , Exchange performing tasks such as Add Office 365 Domain, Manage administrator accounts and roles, licence administationPerform detailed analysis of access requestsprocesses and provide recommendations for improvement to senior team members and Information Security management.

Educate information resource owners in the implementation of necessary information security controls.Perform standard and nonstandard processing of security authorization requests.

Work with resource owners to determine appropriate security policies for securable customer resources.Provide oncall support for afterhours system access issues and troubleshoot system access problems and failures.

Report suspected information security misuse to manager or director.Assist resource owners and IT staff in understanding and responding to security access exceptions.

Provide guidance and assistance on the BAUCreation of documentation and new KBAs, as well as keep informed the entire team about these updatesAudit work procedures and ticket managementAbility to work in a team environment and to contribute to multiple projects at onceServe as Subject Matter Expert and advisor on Best Practices and efficient solutions for supporting the O365 platformsIs kept updated about the content and expectation of the security policies and promotes and holds employees accountable for the adecuate execution.

Knowledge and understanding of the IMSBolsa de trabajo Costa Rica ofrecemos puesto de Technical Service Engineer Expert para el sector de Informática Telecomunicaciones en la empresa Manpower Costa Rica de San José.

Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo.

Tipo de empleo Tiempo Completo.

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