We are seeking for a Customer Issue Resolution Team lead for the OTC Organization. This position will be located in Belen, Heredia as part of our Global Service Center in Costa Rica.
The person hired for the position of Customer Issue Resolution CIR Operations Representative will focus on delivering high quality services in Dispute, ReturnsCredits, and Credit Collections Management and Resolution supporting 3M.
This position will be providing direct supervision to assigned employees through leadership, training and development, allocating work assignments, review of progress in achieving objectives and enforcing corporate policies and procedures.
REQUIREMENTSBachelors degree or higher from an accredited university in such fields as finance or accounting.Minimum two 2 combined years of experience in collections, dispute management, negotiation and returnscredits.
Advanced English communication skills verbal and written C1.Intermediateadvanced Excel skills.Demonstration of strong interpersonal, communication, analytical, organizational and shortterm planning skills.
Develops and broadens negotiating and influencing skills.Maintains a professional, positive, and tactful demeanor with clients and customers.
Demonstrates the following competencies adaptability, assertiveness, initiative, accountability, teamwork and continuous improvement mindsetHandles a variety of inquiries and develops solutions for moderately complex issues.
Problem solving requires the use of judgment, research and analytic skills to determine possible solutions and make appropriate choices.
Ability to perform unstructured tasks through independent work and applying judgment, while collaborating in a Team Environment.
Bolsa de trabajo Costa Rica ofrecemos puesto de Customer Issue Resolution Team Lead para el sector de CallCenter Telemercadeo en la empresa Manpower Costa Rica de Belén.
Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo.
Tipo de empleo Tiempo Completo.