RPA Support Specialist
Infotree Service Inc
Heredia, Heredia, CR
hace 3 días

Job Description

  • Be a part of Operations team focusing on Robotics process automation maintenance
  • Monitoring RPA tool (UiPath) based on predefined process description details
  • Assist to analyze, diagnose, replicate and troubleshoot the reported issues to resolution
  • Build and maintain all necessary documentation
  • Provide level 1 technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution
  • Strong analytical and problem-solving skills, including a thorough understanding of how to interpret customer business needs and translating them into application and operational requirement
  • Conduct UAT testing & help drive end-to-end implementation
  • Able to support and drive change management of existing processes as per new requirements using a structured change control process
  • Willing to work on the support cases hands-on, to get a good understanding of the support process & issues
  • Lead the Project to Support Transition
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