Jr. Application Support Specialist
WHO WE ARE
GreenSlate is the fastest growing provider of payroll, financial and tax credit services to the Film & TV industry. For more than 10 years, we've helped production executives, line producers, and production accountants streamline the process of managing their projects with responsive, innovative, transparent and reliable solutions.
WHAT WE'RE LOOKING FOR
At GreenSlate, we make our clients' needs a priority, knowing that our customer service sets us apart from our competitors.
We're looking for an outgoing individual with a passion for technology and desire to provide an exceptional level of service to join our growing support team.
As the application support specialist, you'll be responsible for answering clients' requests, while maintaining a sense of empathy to the client's needs and providing them with a friendly, positive and knowledgeable experience.
The goal is to ensure that all users of the company software have the information and tools they need, and the knowledge to use it.
WHAT YOU WILL DO
Answer incoming support calls, emails, and chats
Complete software project setups and modifications as required by the client
Assist with QA testing of new software releases
Transfer / escalate issues to other team members as required
Utilize Freshdesk helpdesk software to log tickets and resolutions
Maintain company user and project database
Submit software development requests and bugs to development on behalf of users
Assist with planning and coordinating user communications as necessary
WHAT YOU HAVE
The ability to deal with high volumes and work under pressure
A desire to find the solution, not just finish the task
Enthusiastic attitude about providing superior customer service
Excitement to learn the ins and outs of GreenSlate software platforms
Experience supporting accounting or other business operations software
Experience with personal computer and printer desktop support
Knowledge of production accounting basics a plus!
Excellent listening and communications skills
Focused and detail orientated
WHAT YOU WILL GET FROM US
A competitive salary and benefits
The chance to make a difference in a dynamic environment
The opportunity to be a part of a growing, fast-paced team