Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.
With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group also acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 130,000 people worldwide, including 2,900 in Marseilles where its head office is located.
To coordinate and supervise the team members and collection activities in compliance with the efficiency standards, policies and procedures set forth by the company.
This position is the first escalation point of contact for the regional manager for escalated Order to Cash issues. This position is responsible for coordinating and supervising the resource management, measurements, known as key performance indicators (KPI’s) amongst all teams and problem solving issues in the Accounts Receivable Department.
Co responsible for ALL accounts performance and individual performance in the teams.
KEY ACCOUNTABILITIES / JOB DUTIES
Work with management to establish and accomplish goals, objectives, measurements, game plans. Initiate, bring and execute decisions.
Supervise the compliance of policies (finance and company), procedures, and efficiency standards set by the company, In addition to the duties of team compliance.
Ensure account portfolio analysis / clean up, timely escalate of issues for prompt resolution. Ensure high productivity for profitability assurance SOP and team processes compliance.
Identify procedures that deviate from the standard and recommend the corrective and preventive actions in order to comply with quality service.
Close process gaps. Analyze the results of collection activities and supervise the implementation of the improvements. Monitor collectors’ performance by managing through development, training, and coaching.
Develop your team members and ensure guidance and decision making is there.
Administrating and scheduling training in a manner to not impact our service level commitments. Update attendance with visibility to management.
Ensure admin processes are followed. Initiate disciplinary actions (feedback sessions and document actions).
Ensure work volume is distributed evenly adjusting resources when necessary for all teams. Ensure the right tools and resources exist for productivity compliance.
Ensure communication is at High Level. Supervise and develop direct reports. Initiate disciplinary actions (feedback sessions and document actions).
Make hiring decisions and conduct performance appraisals. Discuss goals and identify areas for improvement and review each month.
Other duties as assigned
Come along on CMA CGM’s adventure !