Senior Analyst - SaaS Billing Operations
Heredia, CR
hace 4 días

Job Description

Senior Analyst - SaaS Billing Operations

About Us

Digital business requires a digital foundation. VMware compute, cloud, mobility, networking and security software forms a dynamic, consistent digital foundation to deliver the apps that power business innovation.

VMware streamlines the journey to digital business by unlocking value from today’s technologies while enabling the integration of tomorrows.

In Worldwide Bookings Operations we are committed to delivering an unparalleled purchasing experience that enables VMware’s customers to rapidly realize the value of our products and services while ensuring financial integrity.

We accelerate operational innovation and build bridges across VMware and its partner community. We put our people first by creating a global employee experience that builds loyalty.

As a Senior Analyst on the SaaS Billing Operations team, you will have the opportunity to join an emerging global group which is dynamic and fast-growing.

Your Responsibilities :

  • Resolve all types of billing disputes and inquiries for global customers ensuring accuracy with defined SLA
  • Accurately review and release Invoices for all Subscription services with defined SLA
  • Adhere to all the compliance guidelines includes revenue recognition, customer compliance and SOX control
  • Support queue management and prioritization with a focus on SLA and customer escalations
  • Review and release the monthly invoicing documents accurately pertaining to SaaS business model
  • Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
  • Interact with CSM, BU and numerous internal groups as required to support the order to invoice process
  • Provide and follow up on suggestions and ideas that enhance processes, customer experience and simplicity of operations
  • Actively seek solutions to business / customer needs and suggest innovative solutions on behalf of the customer experience
  • Run and prepare accurate billing reports and deliver to respective stakeholders
  • Drive the collaboration efforts with GEO-counterparts to ensure adequate support provided
  • Participate in projects and initiatives related to quality, data migration and operational efficiency
  • Deliver on ad-hoc assignments as business requires and act as SME on various SaaS order and billing focus areas
  • Support all quarter-end-related activities including readiness control tasks and reporting
  • Assist in documenting of processes and procedures and the creation of reports and presentations
  • Define best practices to ensure business continuity and audit compliance
  • You Need :

  • Ability and motivation to work expertly in a multi-task environment, both independently and as part of a team
  • Ability to investigate and analyse problems using good judgment and determine solutions to resolve issues
  • Good understanding of upstream and downstream processes
  • Proven task management and prioritization capabilities
  • Ability to initiate process improvement plans and work towards change
  • Experience collaborating on projects and testing
  • Positive, collaborative approach and sound business insight
  • Be result oriented, proactive, and strong ownership
  • Ability to adapt to fast changing and dynamic environment
  • Excellent written and verbal communication skills and interpersonal skills
  • Ability to work outside of standard office hours as per business requirements
  • Good work ethic and sense of responsibility
  • You Preferably Have :

  • 5+ years' industry experience in distribution or invoicing, with specific knowledge of software transactions and general knowledge of revenue recognition
  • Experience in Enterprise SaaS Quote-to-Cash operations, financial contracts and comfortable with contractual language
  • Strong reporting and analytical skills
  • Proficiency in Microsoft Office specially MS Excel
  • Proficiency in Salesforce, Service Desk / Jira, Oracle, and SAP
  • Strong attention to detail and excellent problem-solving skills
  • Experience collaborating on projects and testing
  • Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
  • Bachelor’s degree required, preferably in business, accounting, or a related field
  • Equal Employment Opportunity Statement

    VMware is an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment.

    All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, HIV status, family medical history or genetic information, family or parental status including pregnancy, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics.

    Category : Sales

    Subcategory : Sales Administration

    Experience : Entry Level

    Full Time / Part Time : Full Time

    Posted Date : 2021-07-19

    Sales : VMware’s Sales team focuses on two primary goals : helping customers solve their biggest business problems and hitting our bookings targets to keep our company growing and strong.

    We begin by forging deep relationships with our customers, so we can truly understand their business challenges and opportunities.

    We help drive their digital transformation by bringing VMware solutions that provide the speed, agility, and efficiency needed to compete and grow in the Internet economy.

    We also try to make the world a better place by hosting and participating in community activities. Are you inspired by the chance to solve your customers’ biggest challenges?

    You can make that kind of difference with VMware’s portfolio of industry-leading solutions. Join our team, and you can grow your career and share in the success of an industry pioneer that’s turning companies into truly digital enterprises.

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