Senior Analyst - SaaS Billing Operations
Digital business requires a digital foundation. VMware compute, cloud, mobility, networking and security software forms a dynamic, consistent digital foundation to deliver the apps that power business innovation.
VMware streamlines the journey to digital business by unlocking value from today’s technologies while enabling the integration of tomorrows.
In Worldwide Bookings Operations we are committed to delivering an unparalleled purchasing experience that enables VMware’s customers to rapidly realize the value of our products and services while ensuring financial integrity.
We accelerate operational innovation and build bridges across VMware and its partner community. We put our people first by creating a global employee experience that builds loyalty.
As a Senior Analyst on the SaaS Billing Operations team, you will have the opportunity to join an emerging global group which is dynamic and fast-growing.
Your Responsibilities :
Resolve all types of billing disputes and inquiries for global customers ensuring accuracy with defined SLA
Accurately review and release Invoices for all Subscription services with defined SLA
Adhere to all the compliance guidelines includes revenue recognition, customer compliance and SOX control
Support queue management and prioritization with a focus on SLA and customer escalations
Review and release the monthly invoicing documents accurately pertaining to SaaS business model
Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
Interact with CSM, BU and numerous internal groups as required to support the order to invoice process
Provide and follow up on suggestions and ideas that enhance processes, customer experience and simplicity of operations
Actively seek solutions to business / customer needs and suggest innovative solutions on behalf of the customer experience
Run and prepare accurate billing reports and deliver to respective stakeholders
Drive the collaboration efforts with GEO-counterparts to ensure adequate support provided
Participate in projects and initiatives related to quality, data migration and operational efficiency
Deliver on ad-hoc assignments as business requires and act as SME on various SaaS order and billing focus areas
Support all quarter-end-related activities including readiness control tasks and reporting
Assist in documenting of processes and procedures and the creation of reports and presentations
Define best practices to ensure business continuity and audit compliance
You Need :
Ability and motivation to work expertly in a multi-task environment, both independently and as part of a team
Ability to investigate and analyse problems using good judgment and determine solutions to resolve issues
Good understanding of upstream and downstream processes
Proven task management and prioritization capabilities
Ability to initiate process improvement plans and work towards change
Experience collaborating on projects and testing
Positive, collaborative approach and sound business insight
Be result oriented, proactive, and strong ownership
Ability to adapt to fast changing and dynamic environment
Excellent written and verbal communication skills and interpersonal skills
Ability to work outside of standard office hours as per business requirements
Good work ethic and sense of responsibility
You Preferably Have :
5+ years' industry experience in distribution or invoicing, with specific knowledge of software transactions and general knowledge of revenue recognition
Experience in Enterprise SaaS Quote-to-Cash operations, financial contracts and comfortable with contractual language
Strong reporting and analytical skills
Proficiency in Microsoft Office specially MS Excel
Proficiency in Salesforce, Service Desk / Jira, Oracle, and SAP
Strong attention to detail and excellent problem-solving skills
Experience collaborating on projects and testing
Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
Bachelor’s degree required, preferably in business, accounting, or a related field
Equal Employment Opportunity Statement
VMware is an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, HIV status, family medical history or genetic information, family or parental status including pregnancy, or any other status protected by the laws or regulations in the locations where we operate.
VMware will not tolerate discrimination or harassment based on any of these characteristics.
Category : Sales
Subcategory : Sales Administration
Experience : Entry Level
Full Time / Part Time : Full Time
Posted Date : 2021-07-19
Sales : VMware’s Sales team focuses on two primary goals : helping customers solve their biggest business problems and hitting our bookings targets to keep our company growing and strong.
We begin by forging deep relationships with our customers, so we can truly understand their business challenges and opportunities.
We help drive their digital transformation by bringing VMware solutions that provide the speed, agility, and efficiency needed to compete and grow in the Internet economy.
We also try to make the world a better place by hosting and participating in community activities. Are you inspired by the chance to solve your customers’ biggest challenges?
You can make that kind of difference with VMware’s portfolio of industry-leading solutions. Join our team, and you can grow your career and share in the success of an industry pioneer that’s turning companies into truly digital enterprises.