IT LAN Administrator
San Jose de Costa Rica, San Jose, Costa Rica
hace 6 días


Emerson Enterprise IT offers a standard, centrally managed LAN & Telephony environment to Emerson locations that opt to participate in the service.

This associated operational role is key within Emerson IT Infrastructure, supporting, deploying and expanding the LAN strategy, with the following main operational responsibilities in an ITIL-inspired organization

  • Management and monitoring of the globally installed LAN base. Includes resolving operational Incidents, fulfilling customer Requests, and performing approved Changes and maintenance on the LAN infrastructure assets
  • Assist project and acquisition teams with deploying LAN services and equipment to new and existing Emerson locations
  • Specific Responsibilities

  • Provide Tier II and III level support for in-scope Emerson sites’ LAN Infrastructure. This includes formal Service Level Agreements over multiple sites and countries, across several World Areas and Emerson businesses including supported non-Emerson sites
  • Ensure LAN equipment, Central LAN tools and any relevant configurations are properly backed-up to allow restore.
  • Prepare and submit Root Cause Analysis reports for Severity 1 and 2 Incidents.
  • Ensure proper escalation of LAN-related IT Service Desk tickets and retain ownership of tickets until resolution or hand-off to the appropriate support team, while acting as the interface between the Central Service customer and other IT groups or vendors when needed
  • Create and document LAN configurations, Bill of Materials, and topologies for new and existing Emerson sites in partnership with Provisioning and Service Engineering
  • Continual Service Improvement : Collaborate and actively feed-back to the Design Team and Management in order to develop and improve LAN and Telephony solutions and design.
  • Coach local IT, new members of the team, and interns on LAN Infrastructure Services as needed
  • Education

    Education to degree level or equivalent, but experience may be considered in lieu of formal education

    Minimum 1-2 years of experience in a LAN management role, preferably in an Enterprise environment

    ITIL certification or equivalent awareness is beneficial

    Language knowledge : must be fluent in business English (speaking / writing), other languages especially Romanian, Tagalog and Spanish are an advantage


    Specific Skills & Experience

    Cisco Certified Network Administrator (CCNA) or equivalent experience in TCP / IP, layers, switching, basic routing, 802.1x, QoS.

    Microsoft Windows (Server / Client) and Office basic administration skills

    Experience working with LAN monitoring tools.

    Experience with service desk ticketing systems.

    Effective communicator

    Able to manage challenge of daily remote communications through multiple tools (Instant messaging, email, phone, project management interface).

    Excellent verbal and written communication skills

    Willing to travel for short periods of time

    Strong analytical capabilities and demonstrated problem-solving skills

    Flexible attitude towards working hours

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