Partner Technical Account Manager
Netskope
San José, Costa Rica
hace 3 días

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.

We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, San Francisco, Seattle, Bangalore, London, Melbourne, and Tokyo.

Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork.

From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.

Visit us at Netskope Careers and follow us on Twitter Netskope and Facebook.

About the position :

A Partner Technical Account Manager (PTAM) acts as technical advisor to Netskope partners in the Netskope Service Delivery Program, with focus on enabling and supporting partners in their delivery of services for Netskope products in the post sales environment.

Responsibilities :

  • Serve as a primary technical contact for qualified service delivery partners in LATAM Region
  • Provide technical guidance for onboarding new service delivery partners
  • Provide best practice support and technical guidance to service delivery partners
  • Enable continuous growth of service delivery partner’s overall technical capabilities through technical enablement activities beyond formal training
  • Ensure partner delivery team are current on new products and features
  • Support partner-led successful customer engagements by providing technical coaching, solution design guidance, troubleshooting advice, etc.
  • Collaborate with partner and Netskope internal teams for customer risk and escalation mitigations
  • Provide process assistance to service delivery partners to facilitate effective partner / Netskope collaboration in customer engagements
  • Serve as a delivery partner advocate with internal Netskope stakeholders to ensure partner feedback is adequately documented and assessed by internal parties.
  • Leverage internal technical expertise, resources and tools to provide service delivery partners access to updated knowledge assets
  • Create partner specific knowledge assets to enhance service delivery partner performance
  • Job Requirements :

  • 8+ years of cyber technology experience (data protection, security operations, threat, risk or identity management)
  • Strong hands-on technical skills, preferably in cloud operations and cybersecurity space; preferred skills include security and networking technologies including Proxies, Next-Generation Firewalls, SSL / IPSec, VPN’s, SSO, DLP, Antivirus, Sandboxing, Dockers and Encryption gateways
  • Technical consulting experience is a must
  • Partner engagement experience is preferred
  • Fluent in Spanish, Portuguese and English for verbal and written communication in professional settings
  • Exceptional follow-through with the ability to drive simultaneous and competing requests in a high-paced environment
  • Ability to manage influence, set and maintain meaningful boundaries
  • Proactive team player
  • Successful track record of working in a fast-paced startup environment
  • Education& & Travel :

  • Bachelor’s Degree
  • Ability to travel 25%
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