Description Position Located in San Jose, Costa Rica - Corporate Information Technology Team. The primary role is to administer and monitor the environment, safety & health compliance system;
Velocity EHS. This individual performs multiple operational and project tasks such as annual upgrades, application testing, application configuration, application training and provides post-
implementation support. The software is deployed in multiple business units globally. The position interacts with global EHS leaders and users daily.
PRINCIPAL FUNCTIONAL RESPONSIBILITIES
Serves as a technical resource providing expertise and guidance to the EHS leaders and global user community on the Velocity EHS Enterprise compliance tool.
Provides expert level guidance, solutions to complex application issues, and application support to business users.
Resolves incident and request tickets based per SLA (Service Level Agreement) criteria.
Analyzes service performance metrics to identify deficiencies and implements effective solutions, to ensure consistent high availability of the service
Application support and administration includes gathering requirements, configuration changes, and testing in multiple environments Development, Stage and Production in collaboration with business stakeholders
Performs troubleshooting, investigation and resolution of issues affecting performance of the application.
Ensures issues are resolved and / or escalated on a timely manner
Support vendor and system relationships with the VelocityEHS Customer Care Team.
Performs periodic maintenance activities for the applications (e.g. user ids, password changes, disaster recovery testing, change management, server patching, etc.)
Participates in continuous process improvement, implements changes under documented revision control.
Coordinate EHS training efforts for multiple business platforms and business units, including coordinating with other EHS trainers, content review / development, user tracking, administration of training systems.
Responsible for the maintenance of batch processes, and SFTP data transfers.
Maintain the system and electronic tools for EHS processes within the VelocityEHS Enterprise system (i.e. incidents, audits, notifications, dashboards, roles and responsibilities, electronic workflows, etc.)
Performs the agreed-on action plans / tasks to achieve individual metrics and contribute to the achievement of the team goals.
Assist with maintaining VelocityEHS dashboards and TRR reporting metrics accuracy.
Support EHS recordkeeping requirements for permit and regulatory compliance metrics tracking inside V-EHS; (i.e. OSHA 300, etc. as required)
Able to conduct successful knowledge transfer sessions with the EHS global team members.
Monitor data inputs for validity and accuracy for corporate reporting purposes.
Monitor and provide SLA metrics monthly to the business unit managers.
Monitor and align business processes across business platforms to maintain a common use of the system.
Requirements Bachelor’s degree in Environment, Health and Safety or a related field is required.BA / BS in Information Technology, Computer Science or related area optional.
Written and verbal proficiency in English EXPERIENCE / SKILLS
4 8 years of experience in EHS tracking tools, business analysis, and / or administration and setup
Application support and software system support is a plus
Requirements gathering and configuration changes to promote user experience and system enhancements
Experience with direct customer interaction, and guidance on system use; best practice methods
Exceptional customer service orientation including written and verbal communication skills with ability to effectively work in a team environment.
Ability to define, organize and self-manage workload around defined project milestone in order to meet project goals and deadlines in a multi-project environment.
Must be able to multitask, evaluate high priorities and deliver quality performance under pressure.
Ability and willingness to quickly learn new products and technologies.
Maintain a current knowledge of EHS laws and regulations as they apply to Emerson.
Requires good problem-solving skills and effectively identifies and evaluates alternative solutions.
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.
Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.
Join our team and start your journey today.