Training Supervisor
ALIGN TECHNOLOGY, INC
La Lima, Cartago
hace 10 horas

Description

MAIN RESPONSIBILITIES / DUTIES

RESPONSIBILITIES / DUTIES

Scope & Complexity

  • Responsible for immediate supervision of the Treat trainers and / or clinical trainers. Interacts daily with subordinates and / or functional peer groups.
  • Ensure training plans are followed and training records are kept updated.
  • Evaluate training programs need for CAD designers and Treat operations staff to ensure trainers are providing Quality in content and skill building experiences that will prepare employees to successfully handle standard contacts from internal and external customers.
  • Promote continuous assessment of training needs; develop / conduct and / or utilize appropriate external resources to ensure training delivery of special programs are conducted.
  • Monitor trainers’ performance closely and ensure action plans and development plans are followed. Conduct appraisal sessions and track objectives constantly by providing feedback and addressing direct reports performance and development needs.
  • Monitor Knowledge transfer activities related to process improvements, modifications.
  • Works on issues of limited scope
  • Receives predetermined work assignments that are subject to a moderate level of control and review.
  • Requires full knowledge of own area of functional responsibility.
  • Leadership and Management

  • Accomplishes results through management of Treat trainers and / or clinical trainers.
  • Directs subordinates to complete assignments using established guidelines, procedures and policies
  • Interaction normally involves exchange or presentation of actual information
  • Impact

  • Provides guidance to subordinates within the latitude according to established policies and direct management guidance
  • Administers company policies affecting subordinates
  • Establishes practices which ensure there are no delays in schedules
  • REQUIREMENTS / QUALIFICATIONS

    ACADEMIC BACKGROUND

    Normally requires a Bachelor Degree from a four-year college or university

    REQUIRED EXPERIENCE

    Typically, less than one year of directly related experience

    May develop at this level for 2-4 years

    LANGUAGES

  • Fluent English Proficiency (reading, writing, and conversation) is desired.
  • SKILLS / COMPETENCIES

  • Strong leadership and management skills, excellent people skills.
  • Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.
  • Basic Knowledge of applicable Quality System regulations, such as ISO 13485 or MDSAP, is desired.
  • Analytical - Designs work flows and procedures.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills;
  • Shares expertise with others. Oral Communication - Demonstrates group presentation skills.

  • Team work and service oriented.
  • Ability to consistently follow through with projects to completion.
  • Ability to perform in a fast-paced, highly customized manufacturing environment.
  • Familiarity with Windows environment. Ability to learn software applications quickly. Experience with computer applications such as word processing, spreadsheet, and database program
  • SPECIFIC CERTIFICATIONS / SPECIALTIES / COURSEWORK

    CERTIFICATIONS / SPECIALTIES / COURSEWORK

  • College degree or related studies in Adult Learning Training Development is desired.
  • Dental and orthodontic treatment experience is desired.
  • Related studies to supervision or personnel handling is desired.
  • SUPERVISORY RESPONSIBILITIES

  • Accomplishes results through management of Treat trainers and / or clinical trainers.
  • People management
  • Planning projects
  • Interaction normally involves exchange or presentation of factual information
  • WORK ENVIRONMENT DEMANDS

    While performing the office duties it is required that, the employee is regularly sitting, talking or listening. Often it is expected to use their hands to write, handle, hold or feel.

    Extensive use of keyboard and mouse.

    The noise level in the work environment is usually moderate.

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