Strong Windows Clustering knowledge
You’ll be based in San Jose, Costa Rica and will be part of our Managed Infrastructure Services (MIS) - Wintel team. MIS is an entity within McKinsey's worldwide IT organization that manages IT support services primarily for McKinsey firm members.
The services are provided globally on a 24 / 7 basis out of several support centers in North America, Europe and Asia Pacific.
Our IT hubs in San Jose, Costa Rica delivers services such as Global Infrastructure and Application Support and High Definition Video Conferencing (HDVC) and VoIP support, among several other services.
You’ll provide administration and 2nd and 3rd level technical support for McKinsey’s firm-wide Windows servers, VMWare and Active Directory environments and related systems for security protection, monitoring, software distribution, etc.
In this role you’ll contribute to the continuous improvement of these environments and related support procedures. Due to the global scope of IT operations all communication is in English, both for customer and team interactions.
Typical for the role, you will encounter a variety of support requests in the defined area on a regular basis in a fast-paced environment.
This will require you to be highly adaptable and open to work on new tasks, and you'll be responsible for keeping up with a rapidly changing environment through a strong willingness and ability to learn.