GSAP Technical Support Engineer I
At Dell, we are committed to bringing innovation to people everywhere and organizations of all shapes and sizes so they can transform and thrive in the digital economy.
As a Technical Support Engineer I with Dell, your primary responsibility will be to manage customer cases including setting customer expectations, escalating where necessary and documenting product case information.
You will also be responsible for the following :
The Global Services Associate Program (GSAP) hires and trains candidates through a globally consistent and proven program.
As a Technical Support Engineer (TSE I), you are developed through a structured program that combines intensive training and on-
the-job mentored experience. This intensive role based-training includes :
After Boot Camp, you will transition into the call center and begin working in your full time role directly impacting Dell’s Total Customer Experience.
Your principal duty will be to :
It will be important for you to use defined protocols and independent judgment to properly escalate more complex issues to more experienced staff in order to resolve customer issues in the most expedient manner possible.
These issues can include any or all of the following components : Operating Systems (UNIX, Windows, and / or MVS), Networking (Ethernet, Fibre Channel, iSCSI), Storage Area Networks, Network Attached Storage, and Databases relational and hierarchical.
What you can learn :
You are our candidate if :
As for Databases, you would have a high level understanding of relational and hierarchal, design, file system organization and indexing.
Company Description :
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities.
We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Equal Employment Opportunity Policy
Life at Dell