North American Customer Service Sales Representative
Greenlee Textron Inc
San Jose de Costa Rica, San Jose,  Costa Rica
hace 2 días

Description

To engage ControlWave accounts to drive additional orders via phone and email.

Responsibilities

  • Position is to sell additional products and services to existing customers.
  • Expected to convey Emerson's value proposition to customers
  • Answer product related questions
  • Expected to contact all assigned existing customers at specific intervals.
  • Responsible for maintaining customer contact list and escalate internally any issues.
  • Provide weekly reports of call activity and success rate
  • Provide suggestions to management for improving workflow and success rate
  • Requirements

  • Bachelor's Degree in Business Administration is a plus.
  • Must be fluent in both speaking & writing in English as a majority of customer interaction will take place in this language.
  • Must be self-motivated as management will be off-site
  • Must have an aptitude to learn about the ControlWave product lines and software associated with it.
  • Must be able to understand Emerson's service and support model
  • Must have the ability to concisely communicate customer needs internally for offer generation or to schedule an on-site visit.
  • Availability to travel 5%.
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