The Leave and Disability Master Consultant / Trainer will contribute deep subject matter expertise to Leave and Disability initiatives around training and development.
The main area of focus will be developing and conducting product and service training programs, supporting operational performance and product development and implementing continuous improvements.
As a thought-leader, this position will collaborate closely with key business stakeholders, internal and external partners, and Leave and Disability program leaders to ensure the program is successful.
The Leave and Disability Master Consultant / Trainer will possess demonstrated expertise leave and disability management and in workplace accommodations with strong knowledge of the FMLA, ERISA, ADA / ADAAA, and other applicable state regulations.
The ideal candidate will be knowledgeable and have experience with Integrated Disability and Absence Management (IDAM) programs and practices.
The Leave and Disability Master Consultant will work within a team of similarly-situated subject matter experts (SMEs), providing support to our US based operational teams, as well as teams located in Costa Rica and India.
The Leave and Disability Master Consultant / Trainer must have strong self-management skills, a desire to influence and educate, and an ability to translate business needs and goals into human resource capabilities.
In addition, the Leave and Disability Master Consultant / Trainer should exhibit exceptional facilitation and organizational skills, superior attention to detail and an ability to prioritize and scale in a fast-paced environment.
This individual will possess exceptional communication, relationship and critical thinking skills, coupled with a strong customer service focus.
The primary responsibility for the Leave and Disability Master Consultant / Trainer will be to operationalize new programs and continuous program improvement initiatives, design and deliver effective training programs, and mentor the development of our operational teams.
In this hands-on role, the Leave and Disability Master Consultant / Trainer will work closely with Leaves of Absence and Accommodations (DLS) process owners to develop best practice workflows, establish deployment strategies, create and deliver training, participate in quality and audit assessments, provide guidance to internal and external stakeholders, and be a source of expertise for DLS operational teams.
In this role you will evaluate our needs and current practices, and create and deliver a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides.
The ideal candidate will be confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance.
The trainer will also be responsible for researching and selecting the best platform to deliver and utilize training materials.
The major areas of influence are :
New Program Feature Launches
Participates as learning and development Subject Matter Expert (SME) in implementing new elements of the leave and disability program, as defined by the DLS leadership team and in partnership with the DLS Design & Develop team :
Continuous Program Improvement
The Leave and Disability Master Consultant / Trainer contributes deep subject matter expertise to the continuous improvement of all DLS operations, as defined by DLS leadership and in partnership with the DLS Continuous Program Improvement (CPI) team :
The Leave and Disability Master Consultant / Trainer is viewed as a deep subject matter expert in the leave, disability and accommodation space :
Program Consultation and Ownership
The Leave and Disability Master Consultant / Trainer is viewed as, and accessible as, a deep subject matter expert :
The Leave and Disability Master Consultant / Trainer plays a key leadership role in refining and deploying an apprenticeship learning and development model, designed to bring all members of the operational team to a sound foundational competency in the domains of leave, disability and / or accommodation :