Heredia, Costa Rica
hace 5 días

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries.

The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services.

It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies.

In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2018, Eurofins generated 4.2 billion proforma turnover, from 800 laboratories across 47 countries and employs about 45.000 staff.

Eurofins Costa Rica possesses an experienced team, a new service model, a philosophy that will provide you with high quality, trustworthy as well as efficient IT infrastructure services for our internal customers worldwide and including but not limited to : Design, Administration and Operations of Datacenter Networking, Database, Automation, Virtualization, storage, etc.

Eurofins is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that Our people are our assets’ and we ensure that all our staff are provided with great work environment, good benefits and challenging Global projects to enable a fulfilling career.

We are committed to provide enriching experience to our employees.

Job Description

Eurofins is looking for experienced SolarWinds L2 engineer with a proven track record of supporting and maintaining current running environment.

The key responsibilities are to support the Eurofins organization to ensure service quality and efficiency. The post holder will do Maintenance, Provisioning, Service Restoration and Data Centre processes and capabilities.

The demands on the current team are increasing due to more complex solutions and very high customer expectations. This role is an exciting opportunity for the right candidate to make an immediate impact to current dynamic team , and develop its capability in line with the growth of the SolarWinds environment.

The candidate will be part of a multinational team of engineers in APAC, Europe, that are providing 24x7 coverage. The team are maintaining SolarWinds globally , delivering the highest possible levels of service.

They also ensure that changes are planned and executed in order to meet the agreed dates for service provision, and project builds are completed First Time Right on-time , according to defined processes (e.

g. IT Incident, Problem Management and IT Change Management).


The IT Infra Monitoring Administrator should deliver the following :

  • 1. The main focus of she / he is the operations of the global IT Infra monitoring platform based on SolarWinds products;
  • 2. Ensure that IT Services managed by IT Infra Operations are delivered effectively to customers. This includes the execution of SOPs and management of IT Incidents, IT Changes and IT Problems based on the related processes, procedures and work instructions;
  • 3. Significant proven experience in comparable role within an international company;
  • 4. Strong understanding of IT infrastructure, global environment and communication ;5. Team player, positive attitude, good communicator, friendly personality able to work in a multicultural environment : able to cope with ambiguity, fast changing environments, go-getter, results driven, attention to details.

  • 6. Able to work individually, organize and manage own tasks;
  • 7. Able to analyse problems, issues & needs and provide input to IT System owner to create robust but adaptable solutions which meet current and future requirements;
  • 8. The ability to handle objections and resistance to change;
  • 9. Ability to cope with changing environment including adapting to meet emergency business critical events;
  • 10. Effectively plans and organize own workload;
  • 11. Self-motivated;
  • 12. Capable of working under pressure / using own initiative with minimal supervision;
  • 13. Team player, who contributes ideas and suggestions for improvement;
  • 14. Happy to challenge existing processes and procedures ;
  • 15. Exposure to running projects effectively is essential;
  • 16. Experience of ITIL, especially Incident, Problem and change management ;
  • 17. Experience of NetApp is desirable;
  • 18. Experience of VMWare is desirable ;
  • 19. Experience of ISO27001 is desirable ;
  • 20. Experience / exposure of GxP is desirable ;
  • 21. Experience / exposure of HIPAA is desirable .

    Additional Information


    The management of the global monitoring platform :

  • 1. Operations of the IT Infra monitoring platform;
  • 2. Monitor the availability, performance and capacity;
  • 3. Deliver regular reporting of the status to IT Operations Manager;
  • 4. Escalate any issue to the IT Operations Manager;
  • 5. Make sure that IT Changes are implemented in a smooth and controlled manner (e.g. IT Change Management, release procedure and monitoring criteria)

  • 6. Maintaining high quality of production with complete ownership and accountability;
  • 7. Part of infrastructure maintenance activities like weekend scheduled maintenance, disaster recovery etc..;
  • 8. Contribute to documentation and review standards, operational procedures and infrastructures setups; Mindset to reduce alerts and optimization of workloads;
  • 9. Follow internal processes at all time (AGILE, ITIL, time tracking, escalation and reporting);
  • 10. Work closely with stakeholders and clients globally.

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