Client Support Rep Level II
Barreal de Heredia, Cartago
hace 4 días

What does a great Client Support Rep Level II do?

As a Client Support Representative, you will be responsible for providing client support and satisfaction through actions to avoid issues, prompt resolution of problems, building client relationships with telephone calls and facilitating periodic touch point meetings providing all necessary data.

You will also be expected to work independently, continuously learn, multi-task, have motivation and dedication to assigned clients or tasks using excellent customer service skills and some knowledge of client service technology and methodology.

You will be familiarized with company products and services along with understanding the client’s needs to assist management in identifying additional products / services for the client.

Problem solving is a significant responsibility and often requires inquiry and evaluation to resolve issues.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Basic Qualifications for Consideration :

  • Bachelor’s degree or a minimum two years’ experience in a client facing / customer service role.
  • Experience working with Microsoft Excel for reporting.
  • Excellent written and verbal communications
  • Strong attention to detail and follow-up in a timely manner.
  • Preferred Skills, Experience, and Education :

  • Ability to multitask and problem solve in a face paced environment.
  • Ability to define client issues, collect data, establish facts, and draw valid conclusions.
  • Research and find needed information when it is not readily available.
  • Experience working with confidential information.
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.

    Learn more about us.

    To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

    We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

    Life moves fast. And as it does, we know most people aren’t thinking about financial services But we are.

    We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

    We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.

    The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

    Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

    In this role, you will be aligned with our Output Solutions products and services. Fiserv delivers turnkey business critical customer communications accurately, on time and with relevant information essential for customer satisfaction and retention.

    Fiserv supports financial services, healthcare, billing, retail, utilities, travel and entertainment and other companies.

    Customer communications and payment solutions include transactional document production and delivery, secure and non-secure card manufacturing and personalization, direct marketing services and digital channel delivery.

    As a trusted outsourcing partner, we help our clients streamline operations to contain costs, while building customer loyalty and generating incremental revenue.

    We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities / Females / Vets / Disabled / LGBT)

    Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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