Position Summary : The Lead AR Representative plays an important role in our accounting department by ensuring the timely collections of payments from our customers.
This position is responsible for chasing customer payments, managing the processing of cash receipts, AR reporting, and other various responsibilities as needed.
Develop a strong working knowledge of our invoicing system as well as customer systems and behaviors. Interface with the Sales team and IT teams to resolve customer issues around pricing, short payments, invalid PO numbers, billing method problems, etc.
as well as support the sales team efforts. Willingness to cross train and perform duties outside of your normal scope if needed;
perform at levels that achieve or exceed monthly goals. Ability to communicate with various levels of personnel at the customer location as well as within Thermo Fisher Scientific.
Key Responsibilities :
Chasing customers by phone and email / letter for outstanding invoice payment;
Research and utilize reports to identify needed clearings.
Research and reconcile unallocated cash.
Help update procedural manuals and train associates on departmental processes and procedures.
Manage Top Corporate / Strategic, Medium tier accounts.
Provide guidance to Collectors and Sr. Collectors towards issue resolution.
Perform other duties as assigned.
Minimum Requirements / Qualifications :
Bachelor’s degree in a business field preferred
Excellent written and verbal skills that allow effective communication via phone and email; professional and customer focused manner with attention to detail
Ability to prioritize while paying great attention to detail
Ability to work independently or in a team environment
Critical thinking, analytical and negotiating skills
Ability to multi-task and respond to change in a fast paced environment
Collection, customer service or finance background and analytical skills necessary to reconcile Corporate / Medium customer accounts with complexity
Minimum of 2 year of related accounting / finance experience
Non-Negotiable Hiring Criteria :
At least 3-4+ years of experience of accounts receivables (at least 2-3 years of experience as a Collector in shared services is preferred)
Proficiency in Excel experience (macros is a plus)
Oracle / Mainframe experience preferred
Proficient written and verbal skills to enable effective communication with all levels of management
Computer System knowledge
This position has not been approved for Relocation Assistance.
Residence Card will be required in case you are not a Costa Rica citizen