Quality Assurance Representative
Client Services, Inc. -CR
Heredia, CRI
hace 5 días

The Quality Assurance Representative will monitor, review and assure calls are compliant with FDCPA, state laws and both Client and Company requirements.


  • Navigate customer account and recording system
  • Monitor heavy volume of calls and complete evaluations daily
  • Understand basic customer service requirements and information gathering best practices
  • Report on non-compliant calls that violate standards and regulations
  • Use a computer and phone for long periods of time
  • Adhere to company attendance requirements and work assigned schedule
  • Adhere to client, company and regulatory requirements and policies


  • Experience working knowledge of Excel and other Microsoft Systems
  • Ability to work in a fast-paced work environment and be able to meet strict deadlines.
  • Must have concern for order, quality and accuracy, have the ability to prioritize, be detail oriented, teamwork and cooperation, and flexible.
  • Must communicate effectively with superiors, colleagues, and outside individuals and sources
  • High School diploma or equivalent
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