Quality Assurance Representative
Client Services, Inc. -CR
Heredia, CRI
hace 5 días

The Quality Assurance Representative will monitor, review and assure calls are compliant with FDCPA, state laws and both Client and Company requirements.

Responsibilities:

  • Navigate customer account and recording system
  • Monitor heavy volume of calls and complete evaluations daily
  • Understand basic customer service requirements and information gathering best practices
  • Report on non-compliant calls that violate standards and regulations
  • Use a computer and phone for long periods of time
  • Adhere to company attendance requirements and work assigned schedule
  • Adhere to client, company and regulatory requirements and policies

Qualifications:

  • Experience working knowledge of Excel and other Microsoft Systems
  • Ability to work in a fast-paced work environment and be able to meet strict deadlines.
  • Must have concern for order, quality and accuracy, have the ability to prioritize, be detail oriented, teamwork and cooperation, and flexible.
  • Must communicate effectively with superiors, colleagues, and outside individuals and sources
  • High School diploma or equivalent
Reportar esta oferta
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Inscribirse
Mi Correo Electrónico
Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
Continuar
Formulario de postulación