Job Summary Develop and maintain low to medium level complexity requests to increase agent productivity, decrease errors and support industry requirements.
Adhere to department processes and best practices to ensure coding consistency. Analyze current programs to provide enhancements for strategic projects.
design solutions that increase agent productivity, decrease errors and reduce hits. *Create and enhance existing midoffice automation library including testing and posting of new versions Core Responsibility 3 : Creativity and Out of the Box Solutions Successfully complete department and industry training *Hone and maintain development skills necessary to perform responsibilities proficiently *Correctly utilize company help desk application to track productivity *Create, maintain and demonstrate internal / external training documentation as requested by leadership *Provide proactive, consultative approach to MidOffice development.
Core Responsibility 4 : Communication *Proficient in writing and speaking English, including technical references *Collaborate with other technology teams and / or suppliers to develop best practices and technology solutions *Strong customer service, analytical, organizational, and prioritization skills Education / Knowledge / Experience Strong analytical, problem solving and process reengineering skills Excellent English verbal and written communication skills Proficient PC, Windows software and project management knowledge Good people skills and able to work with diverse cultures Able to effectively articulate technical opportunities and risks Professional manner and appearance Ability to work daily hours to support BCD business in appropriate country / region local time zone as requested by leadership Ability to use and communicate in English as the primary language Preferred : University Degree on Computer Science