Communications Manager
Sykes Enterprises, Incorporated
Costa Rica
hace 7 días


Responsible for planning and directing a Communications Strategy that promotes a positive work environment and the strong positioning of the SYKES Brand in order to achieve high employee satisfaction and retention.


  • Design and supervise the implementation of the internal / external communication strategy of the organization while complying with budget.
  • Develop and execute a Public Relations strategy to position SYKES as an employer of choice and support sourcing by attracting the best talent.
  • Responsible for SYKES sustainability program (Comprometerse RSE), positioning the organization as a corporate responsible citizen.
  • Measure the effectiveness of the internal / external communications activity (campaigns, advertising, events, forums, round tables, others)
  • Provide strategic guidance for Social Media and digital campaign efforts to maximize results (sourcing, hiring, employee satisfaction, other)
  • Evaluate and make recommendations to improve communication tools (bulletin boards, plasma screens, others) measuring their effectiveness.
  • Identify new communication needs and opportunities throughout the organization to develop specific solutions.
  • Coordination and supervision of the site’s events and special celebrations that are related to SYKES.
  • To administrate the Communications Request Tool assigning the different tickets to the respective Executive Marketing and Communication member.
  • Supervise and review all the functions created and managed by the Communications department.
  • Perform any other tasks, duties, or services requested by his / her immediate superior.
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