New Grad - PSO - SEBU
VMware
Heredia, CRI
hace 14 horas

Job Description

You won't find another company that offers the breath of innovative technology designed for an unpredictable world.

VMware recognizes that today's students are tomorrow's trailblazers, and we value the opportunity to benefit from your fresh perspective! If you thrive in an open, innovative, technology-driven culture, VMware could be the place for you! You will be exposed to a wide range of software platform technologies that are utilized by customers all over the world.

As a Project Manager, you will be responsible for managing the delivery of a portfolio of Customer & Partner Success service offerings that meet customer requirements and drive customer outcomes.

We use standard project management techniques and processes to lead project activities, scheduling, resourcing, costs, and technical solutions to achieve customer and VMware outcomes.

This role is located in Costa Rica and will be performed from a world-class VMware office. You will be expected to live within a daily commute of your assigned office.

Key performance outcomes include :

  • High customer satisfaction ( CSAT >
  • 7 on a scale of 1-10)

  • Project Planning - high-level plan development, integration to portfolio governance process
  • Scope Management - initiation, scope planning, scope definition, scope verification, scope change control
  • Time Management - activity definition, sequencing, and duration estimating; schedule development and control
  • Risk Management - risk identification, quantification, response development, and response control
  • Quality Management - quality planning, assurance, and control
  • Communications Management - planning, information distribution, performance reporting, administrative closure
  • The primary responsibilities :

  • Schedule and host meetings (calls) with customers, VMware sales teams, the delivery practice, and other project stakeholders
  • Establish rapport with customers and set expectations for the project
  • Coordinate project resource needs and logistics, including travel arrangements, facility access, and work schedules
  • Oversee project time approvals in ChangePoint
  • Handle project escalations and ensure high customer satisfaction
  • Forecast project revenue and margin
  • Complete project status reports
  • An ideal candidate for this position would possess :

  • Graduated in the last 12 months of the University
  • Advanced English.
  • Excellent organizational skills and attention to detail
  • Self-motivated and able to deliver high-quality deliverables
  • Experience with Microsoft Excel
  • Interest in and / or experience using formal project management tools (e.g., MS-Project, Visio, etc.)
  • Strong verbal and written communications skill
  • You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting .

  • Employee Stock Purchase Plan
  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
  • Generous Time Off Programs
  • 40 hours of paid time to volunteer in your community
  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
  • Wellness reimbursement and online fitness and wellbeing classes
  • Category : Client Support

    Subcategory : Technical Support

    Experience : New Graduate

    Full Time / Part Time : Full Time

    Posted Date : 2021-10-26

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