HPE Aruba Networking Technical Solutions Consultant
Hewlett Packard Enterprise
Heredia, Heredia
hace 1 día

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Aruba is redefining the IT EDGE . Creating new customer experiences by building intelligent spaces and digital workspaces.

We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

Job Description :

We are looking for the next great Global Remote Services (GRS) HPE Aruba Networking Technical Solutions Consultant!

HPE Aruba Networking offers a comprehensive open and standards-based portfolio designed to address a broad range of customer segments, from small & medium businesses, to the largest enterprises with advanced requirements for leading branch, campus LAN and data center solutions.

The Global Remote Services (GRS) is made up of teams that provide remote (offsite) service; customer access, presales, post-sales, and service delivery.

Technical teams focus is to solve various business systems and applications

problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems with the following key responsibilities but not limited to :

  • Successfully resolve technical issues (hardware and software) via phone and email from incoming internal or external businesses and end user’s contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Ability to articulate clearly, recommend and explain resolutions / clients.
  • Partners actively with Level 2 engineers.
  • Flexible on-call on-call rotation duty for weekend, after hours or holidays.
  • Qualifications

    Education / Qualifications :

    2 year Technical Degree or Technical School certification or 1-3 years networking technical support assistance with industry recognized certifications and direct customer interaction experience.

    Skills / Experience Required :

    1-2 years experience in relevant technologies and customer environments in networking

    Skills / Experience Desired :

    Very good business verbal and written communication in English and Portuguese.

    Experience within the networking industry, technologies and LAN / WAN / WLAN products.

    Industry networking certifications a plus (example CISCO)

    Networking wired / wireless certification desired

    Candidates should have the capability to use WAN / LAN / WLAN protocol analysis tools such as Wireshark. With the ability to analyze to the packet protocols.

    Experience with Wireless, Switching and Routing, with one of the other below technologies in the troubleshooting, configuration, and problem diagnosis :

    Switching and Routing Experience with the configuration, implementation and problem diagnosis of enterprise networking equipment.

    Should have experience with several of the following technologies : 10 / 100 / 1000 / Gig Ethernet standards, DHCP, VLANS, QOS, STP, PVST, Spanning Tree, BGP, IGRP, OSPF, MPLS, RIP, TCP / IP, etc.

    Wireless Experience with wireless standards. Wireless encryption techniques such as WEP, WPA and Radius Authentication.

    Security 802.1x, Radius, TACACs, Web, Wireless, client authentication access protocols.

    Ability to take responsibility for customer issues and have the initiative to resolve issues reactively and proactively, across organizations, and with sound technical and business decisions to maximize customer satisfaction

    Personal Competencies :

    Results Orientated

    Self-motivation and real time learning

    Flexible

    Positive attitude in a team and collaboratively

    Articulate in customer communication and documentation

    Join us and make your mark!

    We offer :

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element! Want to know more about it?
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