Support Engineer Power BI
The Support Engineer is a trusted advisor to IT Professionals, you will have influence over a broad range of solutions that create business value for our customers.
Your technical and relationship skills are critical to the success of the customer’s perception of value of the Microsoft solution.
You will have a chance to solve technically complex problems for the some of the world’s largest companies, as well as smaller companies on the leading edge of their industry.
may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
It’s your chance to :
this may involve writing code.
release activities and BETA programs.
Business Division Specific :
We are looking for a self-motivated, fast learning support engineer who enjoys working in an agile environment. Must have strong customer handling skills, passion for technology and excellent troubleshooting skills.
This person will be working with our existing BI technologies as well as the new SQL Server BI services.
Come join the BI Support team to help deliver the best in class customer service for the BI products that will disrupt and transform the BI market! If you’re looking for big technical challenges, career-
growth potential, awesome teammates and a revolutionary product, then BI is the right place for you!
In Microsoft Services, we help businesses around the world to accelerate the power of Microsoft products and technologies.
Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers.
Across Enterprise Services and Customer Support Services, we have a global team of 10,000 professionals in 88 countries, and we draw on the full resources of the Microsoft organization worldwide.
Key Responsibilities :
As a Support Engineer you will represent Microsoft in customer communication via phone, email, or chat to assist customers in resolving technical issues involving Microsoft products and services.
You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.
Skills and qualifications :
Preferred Skills :
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.