Support Engineer-Power BI
San Jose, San José, Costa Rica
hace 5 días

Support Engineer Power BI

The Support Engineer is a trusted advisor to IT Professionals, you will have influence over a broad range of solutions that create business value for our customers.

Your technical and relationship skills are critical to the success of the customer’s perception of value of the Microsoft solution.

You will have a chance to solve technically complex problems for the some of the world’s largest companies, as well as smaller companies on the leading edge of their industry.

Support Engineering

  • As a Support Engineer, you will solve high level complex problems, involving broad, in-depth product knowledge or in-depth product specialty;
  • may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.

    It’s your chance to :

  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
  • Exhibit leadership through personal responsibility, accountability and teamwork.
  • Act as a technical focal point in cooperative relationships with other companies.
  • Manage crisis situations that may involve technically challenging issues and diverse audiences.
  • Own and resolve technically complex mission critical or politically hot customer issues
  • Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
  • Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs;
  • this may involve writing code.

  • Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-
  • release activities and BETA programs.

  • Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.
  • Business Division Specific :

    We are looking for a self-motivated, fast learning support engineer who enjoys working in an agile environment. Must have strong customer handling skills, passion for technology and excellent troubleshooting skills.

    This person will be working with our existing BI technologies as well as the new SQL Server BI services.

    Come join the BI Support team to help deliver the best in class customer service for the BI products that will disrupt and transform the BI market! If you’re looking for big technical challenges, career-

    growth potential, awesome teammates and a revolutionary product, then BI is the right place for you!

    In Microsoft Services, we help businesses around the world to accelerate the power of Microsoft products and technologies.

    Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers.

    Across Enterprise Services and Customer Support Services, we have a global team of 10,000 professionals in 88 countries, and we draw on the full resources of the Microsoft organization worldwide.

    Key Responsibilities :

    As a Support Engineer you will represent Microsoft in customer communication via phone, email, or chat to assist customers in resolving technical issues involving Microsoft products and services.

    You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.


    Skills and qualifications :

  • Experience with MS SQL / Microsoft BI, SQL Server Reporting Services, SQL Server Analysis Services, stored procedures or similar service with other database platforms.
  • Experience with reporting and analytics
  • Excellent customer service skills
  • 24x7 24x7 support potential to work at least 1 weekend day
  • Experience in a customer facing or customer support role
  • Experience in troubleshooting and problem-solving role
  • Experience in a team environment
  • Four or more year’s industry experience with Microsoft Server products (preferred)
  • B.S. degree in C.S. or E.E. or equivalent experience
  • Preferred Skills :

  • Power BI REST API
  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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