The Elevator Pitch : Why would I enjoy this new opportunity?
RPA operations team, part of Enterprise Data and Analytics, is looking for result-oriented, analytical, and intelligent individuals.
RPA is the next significant transformation for VMWare, which will help build leaner and optimized solutions to business teams.
The RPA Operation Analyst II role will be working closely with various business units to support their life cycle to RPA enablement and be responsible for the successful completion of the process in the scope of RPA.
The role will be responsible for supporting global teams, collaborating closely with stakeholders and peers who spread across different GEO’s (AMER, EMEA, and APJ).
The position requires the RPA Operation Analyst II to be a self-starter with strong drive, analytical, technical, communication and training skills, who is comfortable driving business conversations and solutions with business executives and distributed teams at all levels of the organization.
Success in the Role : What are the performance outcomes over the first 6-12 months you will work toward completing?
You are responsible for the successful BOTs running in production. You need to identify issues in production and improve their success rate.
Identify re-occurring issues, propose and apply fix
Identify opportunities to improve and optimize processes with the team
Adhere to the defined SLA
What type of work will I be doing? What assignments or requirements* will I be performing on a regular basis?
You will be the 1st point of contact for the business and other stakeholders. You will be collaborating with business teams to run BOTs successfully.
During an incident, you are involved in technical issues with the BOT through diligent research, reproduction, and troubleshooting.
You will also provide business with RCA and deploy the fix also.
Our team does need to work flexible schedules, which may include weekends or holidays during hyper care periods, i.e., qtr. end & year-end.
As an owner of the production environment, you are involved in testing any production environment changes like infra changes, upgrades, etc.
Who is the hiring manager*? What is your background and management style? What is the structure of the team / organization I will be working with?
The hiring manager for this role is Ashwin Mehra, Senior Manager RPA Operation. Ashwin has 13 years of work experience in different domains like operations, partner program, Enterprise application support and now RPA operations.
The team culture is aligned with VMware’s culture which is based on a set of shared values expressed through the acronym EPIC2 : execution, passion, integrity, customers, and community.
We encourage collaborations and high standards with a focus on impact, quality, and efficiency. We maintain a high standard of integrity in what we say and what we do.
As a team, we support each other and build and nurture the relationship with one another, stakeholders, partners, customers, and community.
We are a highly adaptable team taking up new activities, building / streamlining processes and always looking out for opportunities to root-cause fixes and automation
Where is this role located?
Flexible : The location of this role is flexible within Costa Rica. Work will be done from an office 1 or 2 days during the week and other days from a non-VMware building.
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting
Category : Business Strategy and Operations
Subcategory : Systems Analyst
Experience : Manager and Professional
Full Time / Part Time : Full Time
Posted Date : 2021-12-06