Investigation Specialist - English
Amazon
San Jose , CR
hace 1 hora

DESCRIPTION

Are you looking for something a little different? Are you intuitive by nature? Do you have a nose for finding the truth?

Do you want to work on something that matters?

We are looking for high-judgment individuals to join us as a Merchant Risk Investigator to evaluate merchant accounts and safeguard Amazon's global marketplaces.

Role Requirements

  • Investigate suspicious merchant activity and behavior that could pose a risk to Amazon, our buyers, or merchants.
  • Communicate via email and telephone with buyers plus other external and internal customers to make informed decisions about risk.
  • Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
  • Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends.
  • Experienced in the internet space and capable of succeeding in a fast-paced team environment.
  • Participate in other special projects / assignments as necessary.
  • Work with all areas of the business to resolve issues affecting financial, legal and reputational risk.
  • Achieve weekly productivity and quality standards for investigations.
  • Participate in other special projects / assignments as necessary.
  • Be prepared to be flexible with working hours and work Saturdays and / or Sundays.
  • BASIC QUALIFICATIONS

  • Proficiency in English.
  • 1+ year of contact center experience
  • Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses.
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
  • Excellent problem solving skills.
  • Ability to retrieve data and perform complex analysis to reach data driven decisions on all aspects of risk for Amazon.
  • Self-disciplined, diligent, proactive and detail oriented.
  • Strong organizational skills.
  • Ability to maintain high levels of confidentiality and data security standards.
  • Passionate commitment to Amazon's emergence as the world's most customer-centric company.
  • PREFERRED QUALIFICATIONS

  • University Diploma
  • Experience and / or knowledge of fraud, risk management, data research, collections or banking
  • Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

    We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

    We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

    Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

    We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

    We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

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