It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Job Responsibilities :
Provide technical support to customers with client's product (router, cameras, range expander, access point, etc)
Help customers to connect third party devices with their client's product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc)
Responsible for resolving easy to moderate technical problems.
Selling warranty extensions for customers with out of warranty devices, also selling support plan and direct connect services for in warranty devices.
Helping customers to change defective products (RMA).
Share knowledge with other people, in writing technical documents and enlarging the knowledge database.
Will work closely with team to achieve common goals.
Strive to technical excellence and expertise.
Fluent in written and spoken French and Spanish
Customer Focus 6 months outstanding customer service experience in a service driven environment
Specialist Expertise - Basic technical skills and knowledge
Strong interest in home / consumer electronics
Interest in technology and the willingness to learn.
Planning & Organising - Ability to multitask, plan and prioritise workload
Effective Communication - Excellent communication skills both verbal and written
Planning & Organising Flexible, ability to multitask, plan and prioritise workload
Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
Autonomous worker with team spirit.
Eager to learn.
Able to take initiative and drive change.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
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