Business Analyst
TMF Group
Santa Ana, San José, Costa Rica
hace 1 día

change business analyst

Job Purpose

We are embarking on an ambitious journey to leverage innovative technologies which accelerate our business growth and reduce our cost to serve.

To achieve this, we are driving a strategic programme to optimise our service delivery model which will require improvements to our technology (workflow, RPA), operational processes and organisational construct.

Following several successful deployments worldwide we are looking for a Change Business Analyst to join our team to drive the Digital Transformation Culture Change within the Services and Solutions organization for across +50 offices around the world.

In this role, the successful candidate will need to :

  • Create and deliver change strategies, and plans to help teams in region maximise their adoption of new solutions
  • Identify and clarify the change impact of the business regarding the new ways of working
  • Execute change management activities according to regional and global strategy
  • Measure the success of change initiatives and strategies and implement corrective actions
  • Build and maintain relationships with stakeholders who have accountability for program execution
  • This role will have a global mandate and will report to the Senior Business Analyst.

    KEY RESPONSIBILITIES

    Identify and clarify the change impact of the business regarding the new ways of working

  • Perform data driven assessments of the current state of implementations of our Service Orchestration program to identify gaps and improvement oportunities
  • Research how proposed changes might impact the business to support the Change Impact Assessment preparation and limit potential risks
  • Execute change management activities according to regional and global strategy

  • Support employee change journey of the program through : analysis, design, implementation, hyper-care and benefits realisation phases
  • Serve as a performance change agent and coach to guide teams through data driven continuous improvement activities, Lean Visual Management and Capacity Planning
  • Support the hypercare post-completion activities, coordinating actions with other teams within our organization
  • Support other team members to enhance delivery performance
  • Measure the success of change initiatives and strategies and implement corrective actions

  • Establish and improve key performance indicators to better identify, measure, and improve the effectiveness of change embedment
  • Identify resistance and performance gaps and develop / implement corrective actions
  • Build and maintain relationships with stakeholders who have accountability for program execution

  • Build relationships with executive members of cross-functional organizations
  • Provide regular, accurate and appropriate reporting to the different stakeholders on the change management progress, risks and issues
  • Experience :

  • 1-3 years’ experience in a business process improvement setting
  • Comfortable in dealing with challenge and conflict using influencing and empathy skills to resolve conflicts
  • Good organisation skills
  • Working with a remote team across multiple countries
  • Exceptional written and spoken English
  • Technical expertise :

  • 1-3 + years' experience in technology, transformation programs or supporting a technology business
  • Qualifications

  • Degree in Economics, Human Resources or Business related subject
  • Certification in Lean and / or Six Sigma (e.g. Green Belt) is a plus

    Make an impact

    Our global presence in more than 80 countries allows you to impact how global and diverse clients do business as well as give back to the global communities we operate in

    Be part of One TMF

    At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

    A world of opportunity

    Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.

    Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación