Service Manager Named Account Support Engineer (NASE) (Internal Position)
Tek Experts
Tres Rios. Costa Rica.
hace 4 días

We're growing rapidly. Would you like to join us?

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level?

Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

What we offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family
  • About the role...

    We are hiring a Named Account Support Engineer (NASE). The FlexCare NASE is a specifically assigned, highly technical, primary point of contact who will build a strong relationship with the designated technical contacts within your organization, as well as have an in-depth understanding of the environment and implementation.

    The NASE is the primary point of contact for reactive support issues.

    What you’ll be doing

  • Customer care - taking cases supporting customers software support issues
  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
  • Present a positive, effective and flexible contribution to achieving team targets and objectives
  • Collaborate with other team members to provide high-quality support Ensure constant self-development using day to day work, web-based training, and any other available tools
  • What you'll need

  • 3+ years experience in technical support
  • Strong knowledge of programming languages, networking, databases or UI’s
  • Experience in customer service is a must
  • PC experience comfortable working with Windows / Linux operating systems and Microsoft Office Suite
  • Interest in or exposure to software development and support
  • General understanding of testing concepts and functional testing processes
  • Bachelor’s degree or equivalent technical certifications
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing
  • Customer orientated, motivated to take charge of both customer engagement and problem
  • Fluent in English
  • Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.

    Hiring, transferring and promotion practices are performed without regard to the above-listed items.

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