Manager, Tanzu SaaS Business Operations - Opportunity for Working Remotely
Heredia, HerediaCR
hace 4 días

Business Summary :

Tanzu Observability by Wavefront is a core component of VMware’s leading-edge Modern Apps Platform BU. Wavefront’s SaaS delivered Observability Platform enables customers to carry out real-time monitoring of their production code, rapidly analyze and then act to reduce downtimes.

Major SaaS companies and Digital Enterprises depend on Wavefront to deliver on their SLA commitments in a consistent fashion during full scale production.

The Wavefront Business Operations group is responsible for driving all strategic planning and operational aspects related to the business.

The current opening is for a Senior Business Operations Manager who can function as the day to day lead and owner for all business operations activities that impact the Wavefront business.

Job Role and Responsibility :

  • Define and track overall business’ goals and KPIS
  • Carry out periodic strategic reviews and business planning activities
  • Function as a subject matter expert on Wavefront’s business model and unit economics
  • Drive cost reduction and margin improvement initiatives
  • Manage a team of Business Operations Managers for Tanzu SaaS Products and it's operations.
  • Enable cross-functional collaboration and drive executional effectiveness across sales, marketing and product operations
  • Driving pricing and packaging strategies
  • Overseeing business development opportunities.
  • Work closely with SaaS Backend Operations teams and act as the day to day owner for all matters related to Order Management and Quote to Cash process
  • Develop expertise on Wavefront’s usage tracker and billing systems.
  • Create and maintain operational dashboards related to customer usage and cost trends
  • Drive data quality, process and automation to improve operational efficiencies
  • Required Professional Skills :

  • 5 years of experience in Strategic Planning and Business Operations preferably in an Enterprise Software / SaaS environment
  • Proven experience in leading impactful strategic planning and operations initiatives that help scale the business (Prior experience in Management Consulting roles is a plus)
  • Management experience leading teams.
  • Ability to research, understand and explain complex business issues and analyze impacts
  • Experience leading and driving processes, improving efficiency and on-time project completion
  • Experience leading multiple projects simultaneously, recognizing and mitigating risks while proactively setting in place contingency plans
  • Experience in working with sales strategy and operations
  • Preferred Personal Skills :

  • Attention to detail and analytical mindset.
  • Extremely self-motivated with good time and project management skills
  • Excellent communication and interpersonal skills to interact with customers and cross- functional / cross-organizational teams within VMware
  • Experience using CRM applications; a plus
  • This position is eligible for TanzuObservability referral campaign

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