Systems Support Engineer- Remote
San Jose, ., Costa Rica
hace 3 días

Job Description

Would you like the opportunity to solve technical challenges?

Are you a fast learner who is fascinated by technology?

Join our IT Support team

Our team is responsible for making Akamai IT the best customer of Akamai. We work with our Premium Support teams to be the true Customer 1 for all Akamai products and services.

We are transforming IT at Akamai and turning the enterprise inside out!

Partner with the best

As a System Support Engineer, you are responsible for handling day to day support operations for Guadicore. You will also closely work with all technical teams and different business functions.

Mainly to understand the IT requirements and deliver them in most effective and efficient way.

As a Systems Support Engineer, you will be responsible for :

  • Providing on-going administration support to infrastructure and application layer
  • Monitoring alerts and platform metrics to identify potential issues and provide support
  • Owning the incident and service request life-cycle to ensure progress and resolution updates to customers
  • Following internal SLA and OLA agreements and to ensure high-level quality of service is delivered
  • Collaborating with engineering and platform teams. Provide guidance to successfully deliver implementations and continuous support to IT applications
  • Building and maintaining a support knowledge library to document issues and resolutions for our internal customers
  • Do what you love

    To be successful in this role you will :

  • Have 1-3 years of Enterprise Operations experience supporting Linux based applications.
  • Experience supporting ODI, Siebel, Tableau, Mulesoft etc will be an added advantage.
  • Be detail-oriented and have excellent debugging and troubleshooting skills involving REST / SOAP APIs.
  • Knowledge of Basic networking concepts
  • Proficient in traditional RDBMS schema and SQL
  • Have excellent communication and written skills to articulate technical information to internal teams and end users.
  • Work in a way that works for you

    We recognize that the way in which people want to work and deliver at their best can vary for each person.

    This is a flexible role and may be performed at your home and / or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

    Working with us

    At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

    Working for you

    At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.

    We provide benefits surrounding all aspects of your life :

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
  • Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

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