Relationship Assistant Manager
British American Tobacco
Heredia, CR
hace 2 horas

Level : Experienced Professional

Job Type : Permanent

Contractual Legal Entity : BASS Americas SA (CR12)

We are BAT. A global leader with more than 200 brands in over 200 markets. And we bring together the world’s brightest and best minds.

That’s why we value uniqueness. If you're driven, passionate and ambitious you will achieve your potential, through core processes that cause an impact in the company, Join us!.

The Rol :

  • Provide recommendations for and monitor to completion of GBS process and policy improvements using operational metrics, survey results, and other key performance indicators.
  • Coordinate, read and execute the Performance Review meetings with the functional stakeholders. Steer global / regional priorities and projects in partnership with the operational services lines.
  • Provides expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit.
  • Develop and maintain highly effective relationships with Functional Partners to ensure full engagement and open lines of communication.
  • Liaise and collaborate with other relationship managers within the group to execute business initiatives.
  • Coordinate the alignment and sign-off of the Service Level Agreements with the end markets under GBS scope.
  • Execution of compliance related activities during the year.
  • Ensure effective delivery and execution of processes through collaborating with service lines Manage process delivery escalations and partners with service lines and Global Processes Leads to deliver resolutions including incident reporting.
  • Ensure all stakeholders are kept regularly informed of progress to closure.
  • Play the role of an advisor / partner and build strategic relationship with Country, Regional, functional partners to identify sustainable actions, drive common practices and eliminate pain points.
  • Exercise due diligence and proactively collect feedback through diverse channels to enhance level of service.
  • Lead change management and standardization efforts.
  • Drive opportunities for operational efficiency and digitization of current processes.
  • Drive GBS communications and Customer / Partner Engagement StrategyIdentify, escalate and follow up any compliance risk inherent in any situations.
  • Essential Requierements :

  • Bachelor Degree in Finance, Business Administration, Economy or related discipline.
  • At least three years of experience in project managment.
  • Experience in Finance migrations process is a must.
  • Fully bilingual English-Spanish.
  • MS Office Suite skills (Word, Advanced Excel, PowerPoint, Outlook).
  • Ability to work in a fast paced environment.
  • British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

    We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

    Our portfolio includes our world-famous Global Drive Brands Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

    Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes.

    Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

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