Technical Client Services Analyst I
Heredia, Heredia, Costa Rica
hace 6 días

Responsibilities :

In cooperation with local and remote Experian team members, actively works to provide ongoing data analysis, manage projects, and ensure that client orders are processed accurately and punctually per technical specifications.

Provides technical support, troubleshooting, and process execution.

Our Client Services Analyst will be responsible for :

  • Collaborating with internal groups to define process requirements for projects
  • Interpreting project specifications and utilizing the most effective approach to produce the desired results accurately and efficiently.
  • Analyzing client data to validate the accuracy and determine the next steps.
  • Entering or altering program logic to start the production process or equivalent actions dependant on the computing environment used.
  • Providing technical support including testing, debugging, troubleshooting, and implementing necessary program changes, updates, or additions.
  • Monitoring accuracy and completeness of all assigned projects
  • Communicate status with team members and end-users within client expectations.
  • Requirements :

  • Bachelor’s degree or equivalent experience.
  • Minimum of 2 years of experience in a technical processing environment.
  • Strong PC skills in MS Office.
  • Basic programming skills and desire to develop skills within mainframe and open systems environments. SQL experience preferred but not required.
  • Strong attention to detail and organizational skills.
  • Excellent problem solving and analytical skills.
  • Ability to work independently.
  • Ability to communicate fluently in English.
  • Basic project management skills.
  • Excellent multitasking capabilities.
  • Proven previous job stability, including maintaining long-term work relationships with former employers.
  • Must be able to clear the company’s pre-employment screening.
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