Amazon Vision Operations Center (AVOC) handles remote resolution of technologies that employ Machine Learning activities.
Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.
The New Business Development (NBD) team within AVOC manages multiple programs, with both synchronous and asynchronous requirements.
Our team is looking for a Group Manager to be responsible for the overall performance and operational delivery of their teams and programs.
As well as to be an escalation point for the Front Line Ops Managers I and their directs to take action on issues or barriers affecting the customer experience and might lead Kaizen events to solve people, process or tools issues.
The selected candidate will represent their team in the wider business, being accountable for creating the input, actions and representation of team performance in standard meeting routines such as metric calls.
Job Description Responsibilities include, but are not limited to :
This is not a virtual position. Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be sent for you to work from home.
However, once our company provides clearance, you will be required to continue working from our SJO16 building, located in the America Free Zone (AFZ), Cariari, Heredia.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.