Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000 colleagues around the world are key to the success of our business.
Great people and great brands. That's who we are. Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
It's time for you to Make It at Mondelez International. Mondelez International is looking for vacancy : Portuguese Employee Life Events Advisor Position Purpose : Act as first point of contact for all employee, former employee, candidates or vendor related HR and Payroll queries and requests Americas in Spanish, English and Portuguese.
Main Responsabilities : + Assist on all VOC (Voice of the Customer) activities for the 19 supported countries while partnering with other MBS Centers to drive the VOC agenda within MBS and the wider business + Record, collate, analyze and evaluate data relating to Customer Experience + Provide support on the creation, updating and maintaining of the tier 0 gateway to HR as per customer feedback and internal recommendations + Support tasks related to the Provide high quality and timely customer service, ensuring all requests are fully understood by answering inbound calls / email in Spanish, English and Portuguese.
Qualifications Academic Knowledge : + Background in Business Administration or other relations field Experience : + 2-3 years in experience in Customer Service Skills : + Fluent Spanish, English and Portuguese oral and written + Proven passion and ability to deliver impeccable customer service, drives for results that satisfy all stakeholders - specialising in situations where there have been problems and issues + Strong attention to detail, able to make sound and quick judgments and make decisions to aid the resolution of escalations and to evaluate feedback + Enabler for change with strong drive for constant improvement + Strong communicator, both verbally and written Spanish, English and Portuguese + Strong attention to detail with a questioning, curious approach Mondelez International, Inc.
is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse work force, and Mondelez International, Inc.
therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.
We invite you to leave your CV to be part of this great team of people and brands who make Mondelez International. Join our dream of creating delicious moments of joy! Thank you, we look forward to speaking with you! Job : Employee Services Operations Primary Location : LA-CR-San José-Santa Ana Schedule : Full-time Req ID : 1913872