Procure to Pay Query Support Analyst
America Free Zone Heredia, Heredia CR
hace 8 horas

Business Summary :

VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT.

With VMware solutions, organizations are building extraordinary experiences by mobilizing everything. Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.

At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you’ve always dreamed about? Dare to explore at .

VMware offers cutting-edge cloud infrastructure and security services to companies of all shapes and sizes. Our world is all about technology, and that world is growing because the imagination, ingenuity and talent of our teams knows no bounds.

We believe that creativity sparks innovation and inspires our employees to think of VMware differently and change the world around them.

Job Role and Responsibilities :

We are searching for a talented, dynamic hands-on individual to be part of the Procure to Pay (P2P) team within the shared services organization.

P2P process comprehends the complete cycle from vendor master maintenance, procurement, vendor invoice processing, payment processing to vendors and employees for reimbursements & period closing activities.

In this role, you will have to work closely with PTP Support partners from teams like Supplier Master, Procurement, Accounts Payable, Business and Suppliers as necessary.

The P2P Support Specialist is responsible of query management by email or phone ensuring high quality and timely issue resolution along with providing valid payment information to users.

Key Responsibilities :

  • Responsible to manage Procure to Pay related queries thru calls and emails from Suppliers and Internal Requesters globally
  • Ability to communicate efficiently both written & spoken
  • End to End analyzing of Queries
  • Focus on Quality and One-time resolution
  • Periodic discussion with Stakeholders and enhancing CSAT
  • Working with Internal, External and functional team
  • Timely communication to Supervisors / managers on escalations, technical glitches & conflicts if any
  • Required Skills :

  • Bachelor’s (or pusuing) in Business Administration, Finance, Accounting or Commerce with 1 year of related experience
  • Good Knowledge of MS Office
  • Prior experience of using SAP is an added advantage or large ERP platforms, communication or email applications
  • Preferred Skills :

  • End to End knowledge of all Procure to Pay functions - Supplier master, Procurement, accounts payable with payments
  • Excellent communication both written & spoken
  • Working experience on Invoice processing or any other stream in procure to pay function
  • Strong academic background
  • Attention to details, accuracy, act with urgency & good code of conduct
  • Flexible in work timing & shifts
  • Target oriented & team player
  • Basic analytical skills
  • Experience managing Projects and Adhoc Requests
  • VMware Company Overview : VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community.

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