FUNCTIONAL ROLE & RESPONSIBILITIES :
In this role you will :
Provide Senior Technical Support for Citi’s global technology infrastructure.
Troubleshoot and provide client support for technology and infrastructure issues.
Resolve automated and scripted incidents.
Execute or implement major automated and scripted changes or infrastructure requests.
Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues within CTI Citi business clients vendors and technology teams.
Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation.
Document and update incident technical details into ServiceNow ticketing system.
Communicate with Command Center Management to provide frequent status update regarding technical issues and status of the remediation efforts.
Execution of standard operational processes which involve technology and client interfaces.
GENERAL CHARACTERISTICS :
Strong effective prioritization skills and high energy.
Likes to work in a dynamic technology operations environment.
Ability to work under stress with conflicting priorities and a fluctuating and potentially voluminous operational workload.
High sense of urgency and commitment to exceeding customer expectations.
Strong personal work ethic that inspires excellence and enthusiasm.
Resilient and highly responsive in overcoming adversity.
Ability to work through a multitude of challenges / obstacles to achieve the desired result.
Ability and willingness to operate within tightly controlled operational procedures.
Strong analytical organizational written and social skills.
Knowledge Skills and Abilities
Proven highly experience with 2+ years of IT operations with minimal of 2 years of global network management :
Major experience coordinating implementation of WAN circuits with vendors
Desire highly experience managing and implementing LAN / WAN security (firewall)
Major experience managing and configuring Cisco IOS router & switch ACL & configurations
Major experience managing configuring layer-3 switching and inter-VLAN routing with Cisco switches
Major experience implementing routing and redundancy protocols.
Major experience with VLANs Spanning-Tree OSPF VRRP Multi-Chassis Trunking Multi-Chassis Link Aggregation
Experience with firewall configuration and international site-to-site VPN administration.
Strong understanding of fiber Channel and iSCSI Channel configuration technologies preferred.
Ability to document and explain network topologies; understand and diagram existing network; diagram explain and plan for future upgrades;
experience deploying and / or maintaining an enterprise campus network
Ability to work independently on fault detection analysis & resolution with minimal supervision as a team member and perform network project implementation / deployment as project lead.
Strong verbal & written communication skills and ability to interface with users at all levels of the company across different time zones.
Manage and maintain Citi's global network infrastructure.
Perform day-to-day network maintenance functions including WAN / LAN monitoring configurations & network security enforcement
Install support and maintain hardware and software infrastructure according to best practices including routers switches and firewalls.
Monitor & automate global LAN / WAN alert notifications. Provide reports & trending analysis on voice / data performance latency bandwidth utilization with sniffer network monitoring tools and NAC
Develop and document data LAN / WAN topologies vendor services.
Cross train peers in network administration & fault resolution skills"
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR
Time Type : Full time
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