The Scrum Master within SoftwareONE is responsible for leading external customers and internal teams through the Agile Delivery process utilizing Scrum ceremonies and frameworks.
This role is a seasoned professional with practical Agile experience and can manage multiple scrum projects including, velocity, cost, capacity planning, resource scheduling, and artifacts.
The ideal candidate is a critical thinker and has the ability to pivot and provide the most effective Agile model based on customer requirements.
The Scrum Master will also provide Agile guidance to internal and external customers and will lead and guide internal initiatives in the Organizational Agile transformation.
At times the Scrum Master may apply a Hybrid of Scrum and Project Management activities by providing customer status reporting, and ensuring projects meet scope, timeline & milestones, budget and quality expectations.
The Hybrid methodology is aligned to the SoftwareONE Project Delivery Framework and the agreed to Scrum delivery framework.
The Scrum Master will lead and support the project team that may consist of Architects, Technical Consultants, Developers, or Data Engineers.
In addition, the Scrum Master is responsible for managing customer efforts to plan and implement SoftwareONE solutions within and across a combined Practice Domain.
Effectively facilitate Scrum ceremonies internally and for external customers such as sprint planning, sprint review, retrospectives and daily stand-ups
Supports and educates the Product Owner, in particular with respect to grooming and maintaining an effective product backlog.
Mentors the team to fully understand and migrate to scrum practices
Steers the team and acts as the Servant Leader
Familiarity with leading Scrum of Scrum ceremonies
Builds a trusting and safe environment where problems can be raised and resolved by removing impediments, and guides the team on how to do so.
Sets best practices and may create Agile, Scrum processes for PMO and partnering practices
Facilitates clear collaborative communication to management, customers, and the team
Proactively drives the right actions to resolve issues and keep projects on track
Facilitates discussions, decision making, and conflict resolution
Ability to manage Sprint ceremonies across multiple Scrum teams
Owns providing an excellent customer experience from customer outcomes, issues, escalations, budgets, etc.
Responsible for planning, organizing, managing, controlling, and communicating on all aspects of a project within the time, cost and quality thresholds set for Hybrid Projects
Facilitates the development of project artifacts and other documentation in collaboration with the project team
Identifies and develops new opportunities within current project supporting early qualification and opportunity assessment
To guarantee the performance of the teams, with quality and opportunity before the clients, and ensure that the guidelines of both the client's and the organization's frameworks are met
Works with Delivery Leads in project risk management and delivery of projects
May work with Solution Sales on presales activities where the appropriate opportunities present themselves.
Promotes pmONE services to practice leads / country managers when required
Participates in upselling and presales activities where the appropriate opportunities present themselves
Support project reporting activities
Completes all processes as part of project delivery
Provides support, advice, and guidance to other PMO or Project Team members
Experience managing Scrum teams and medium complexity IT solutions for external customers
What we need to see from you
2 years in a external customer facing Scrum Master Role
Scrum Certification Required
3 years in a Project Management role
PMP Certification is a plus
Use of Scrum Delivery Tools such as Jira, Confluence
Understands and has practised PMP, PMI based project methodologies
Has experience with project financial accounting
Experience with Technical engagements such as Application Development, Application Modernization, AWS, and Azure Cloud Migration project deliveries.
Experience with SAP project delivery is a Plus.
Excellent knowledge of the Agile Scrum Framework
Excellent Project Management discipline
Exceptional mentoring and coaching
Exceptional facilitation and collaboration skills
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Experienced in working in a consulting environment
Structured, organized, disciplined and methodical
What you should really know about us.
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people.
This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.
Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.
SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results.
Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.
We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.