Mid-Market Product Success Leader, Document Cloud
San Jose
hace 3 días

The Opportunity

We are looking for a Document Cloud Success Leader to join our Digital Media Mid-Market America’s Field Sales Team. You will lead a group of Product Success Managers and work directly with our customers to build engaging partnerships, deliver product presentations close, renew and grow sales, drive adoption of our Document Cloud & Sign, and help customers realize tremendous value from their investment.

Sales Expertise

  • Position Adobe’s complimentary product offerings aligned to Document ensuring the customer is engaging across Adobe’s complete Cloud portfolio and workflows such as Acrobat & Sign to up-sell and cross-sell during the customer life cycle.
  • Upsell customers to higher level offerings as customers engage more deeply in complimentary product offers such as Team to Enterprise offerings
  • Product Expertise

  • Maintain deep product knowledge and customer standards across our Document Cloud and Sign platforms for yourself and your team.
  • Create and deliver product value presentations to customer product users and executives.
  • Align with internal leaders in sales, solutions consultants, and marketing to guide customer through successful purchase and launch.
  • Adoption & Value

  • Drive your team’s accountability for overall customer success with Adobe’s Document Cloud & Sign platform including activation, engagement, adoption, expansion, health score and renewal across a region.
  • Represent the voice of the customer internally to improve customer and product experience.
  • Identify key customers at risk of deployment and create get-well plans.
  • Expansion & Renewal

  • Lead networking in territory with key adopters to successfully support and implement the customer's strategy and drive expansion.
  • Use data insights to drive scale and strategy
  • Present in 1 : 1 and 1 : many events that drive expansion of customer footprint and cross-sell other Adobe solutions.
  • Direct a team to meet Document Cloud & Sign pipeline generation goals through active customer touches and lifecycle support
  • Leadership

  • Hire, empower, mentor, and provide coaching and training to increase efficacy of employee skills
  • Collaborate with Sales, On-Boarding, Support, Operations, and Product marketing teams to drive financial contributions and seamless customer experience
  • Ability to provide critical feedback to Senior Leaders to support growth within the organization.
  • Track and run pipeline generation contributions.
  • What You'll Need To Succeed

    Experience & Skills

  • 5 + years relevant work experience in customer success or sales with preference for experience in the technology industry.
  • 1+ year leading a team.

  • Strong history of successfully navigating customer challenges to resolution.
  • Previous experience working as a trusted advisor to drive business value and expansion opportunities.
  • Shown experience as a self-motivated, collaborative, and responsible professional who is passionate about exceeding client expectations.
  • Strong history of quota or customer success metric achievement.
  • Bachelor’s Degree or equivalent experience.
  • Professional Attributes

  • Resourceful : Able to prioritize, multi-task, and perform effectively in ambiguous environments.
  • Communicative : Exceptional organizational, presentation, and people interpersonal skills.
  • Influential : Strong relationship management skills; shown ability to effectively navigate organizations and champion joint partnerships.
  • Engaging : Highly effective at leading and facilitating executive meetings and engaging with the C-Suite
  • Available to travel approximately 50%
  • At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.

    You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

    If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

    Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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